Client Success Manager

Emploi pas sur LinkedIn

🕒 il y a 4 mois

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Pillr Health

Pillr Health

51 - 200 employés

Fondée en 2003

💊 Pharmaceutique

💳 Fintech

Healthcare • Pharmaceuticals • Fintech

Pillr Health est un fournisseur de premier plan de solutions innovantes conçues pour optimiser et rationaliser les opérations pharmaceutiques. Avec un fort accent sur l'amélioration de l'efficacité, la réduction des coûts et l'amélioration des résultats pour les patients, notamment dans le cadre du programme 340B, Pillr Health offre une technologie évolutive, conviviale et un conseil d'expert aux prestataires de soins de santé et aux pharmacies. La société s'engage à respecter des normes élevées de sécurité et de conformité des données, ce qui en fait un partenaire de confiance dans l'administration et la gestion pharmaceutiques.

Description

• Develop deep relationships with client stakeholders to understand and execute the program objectives. • Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome. • Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed. • Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships. • Analyze client reports and invoices to ensure optimal program outcomes. • Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences. • Perform additional duties and special projects as assigned.

🎯 Exigences

• Bachelor’s degree in business, Information Systems, or a related field • 3+ years of experience in client relationship management, account strategy, or client management in a software delivery model. • Proven ability to manage enterprise clients and deliver business outcomes through technology. • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals. • Excellent communication and client engagement skills. • Experience with CRM and analytics tools (e.g., Salesforce).

🏖️ Avantages

• Health insurance • Flexible Spending Account (FSA) • Dental and vision insurance • 401(k) retirement plan • Paid time off

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