E-Commerce Operations Analyst

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Pipe17

Site WebLinkedInTous les Emplois

11 - 50 employés

📦 Logistique

💼 Conseil

🛍️ eCommerce

💰 €8 000 000 Venture Round en 2021-02

Logistics • Consulting • eCommerce

Pipe17 est une entreprise spécialisée dans la gestion des commandes omnicanales, offrant une solution fluide et automatisée pour les opérations de commerce électronique. Leur plateforme, le Order Hub, propose aux commerçants et aux 3PL des capacités pour traiter efficacement les commandes sur plusieurs canaux et applications, en utilisant la technologie AI. Pipe17 intègre divers systèmes de commerce, entrepôts et ERP sans nécessiter de ressources informatiques extensives. Elle propose des mises à jour d'inventaire en temps réel, la gestion des exceptions, et permet aux entreprises de se développer efficacement tout en réduisant les coûts opérationnels. La société se concentre sur la rationalisation des flux de commandes, l'amélioration de la connectivité et assure une croissance rentable pour les entreprises de commerce électronique.

Description

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations. • Support customers by answering basic operational or technical questions under supervision. • Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot. • Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces. • Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly. • Help monitor sync errors, escalations, and customer-reported issues. • Work with SAs to track project tasks and deadlines. • Escalate technical issues to Solution Architects or Support Engineers with clear documentation. • Contribute to knowledge base articles and internal process documentation.

🎯 Exigences

• AI fluency: You’re using AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. • Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided). • Familiarity with Excel/Google Sheets for data analysis. • Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory. • Strong communication (verbal and written). • Detail-oriented with good organizational skills. • Comfortable working in a fast-paced, collaborative environment. • Eagerness to learn technical concepts and apply them. • Proactive and resourceful. Willing to research and try solutions. • Growth mindset. Open to feedback, coaching, and continuous improvement. • Team player who enjoys problem-solving with others. • High accountability. Takes ownership of tasks and follows through.

🏖️ Avantages

• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation