Customer Solutions Engineer

🕒 il y a 3 jours

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Popl

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2020

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

Popl est une plateforme de carte de visite numérique leader qui améliore la capture de leads et le marketing en personne grâce à une technologie avancée. Elle permet aux utilisateurs de partager facilement des cartes de visite numériques, de capturer des leads lors d'événements et d'enrichir les informations de contact via l'IA, simplifiant ainsi le réseautage et augmentant les opportunités d'affaires. Fiable par des millions d'utilisateurs, y compris 90% des entreprises du Fortune 500, Popl s'intègre parfaitement aux systèmes CRM et offre une plateforme unifiée pour que les équipes gèrent les interactions et améliorent les relations avec les clients.

Description

• Join live customer calls—especially for new accounts that need fast onboarding or setup support • Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic • Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time • Support CSMs by assisting on the technical aspects of implementation • Help configure Popl for unique customer use cases that require specialized workflows or data logic • Translate customer requirements into actionable setup recommendations • Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns • Act as an internal resource for teammates needing support on technical topics or product configurations • Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

🎯 Exigences

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM) • Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace • Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users • A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering • Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation • Nice to Haves: Familiarity with Zapier, Light experience with APIs, JSON, or field-level CRM structures, Experience supporting sales or marketing tech stacks in startup environments

🏖️ Avantages

• Fully remote • Competitive salary • Meaningful equity • Full insurance & benefits • Unlimited PTO • $150 monthly wellness credit • Constant daily learning