Senior Director, Operations – Dental/Ortho

🕒 il y a 10 jours

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PracticeTek

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2020

🏥 Santé

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PracticeTek est une entreprise américaine de logiciels et de services qui développe et investit dans des solutions technologiques pour les prestataires de soins de santé au détail. Elle propose des produits et services en mode SaaS afin d'améliorer l'expérience des patients, d'attirer de nouveaux patients et de simplifier les opérations des cabinets dans des spécialités telles que la dentisterie, l'orthodontie, l'optométrie, la chiropraxie, la kinésithérapie, la dermatologie et les spas médicaux. PracticeTek fonctionne comme une plateforme consolidatrice, acquérant et s'associant à des marques de logiciels axées sur les soins de santé (16 marques, plus de 700 employés), offrant des services partagés, des avantages et un soutien à la croissance aux entreprises du portefeuille et aux pratiques indépendantes.

Description

• Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth. • Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability. • Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations. • Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability. • Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.

🎯 Exigences

• 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments. • Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes. • Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems. • Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments. • Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.

🏖️ Avantages

• Comprehensive health, dental, and vision coverage options • Wellness benefits that support lifestyle, behavioral health, and overall wellbeing • Flexible paid time off, sick time, and 10 company-paid holidays • 401(k) plan with company match to help you build your future • Culture Committee driving initiatives that spark connection, fun, and belonging • A workplace powered by innovation, collaboration, and energy every day