Director / Senior Director of Operations

Emploi pas sur LinkedIn

🕒 il y a 11 jours

🏄 California – Distant

🏄 California – Remote

💵 $180 000 - $200 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Airvet

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2018

🏥 Santé

🤝 B2B

👥 RH Tech

💰 €11 000 000 Series B - Airvet en 2025-03

Healthcare • B2B • HR Tech

Airvet est une plateforme qui propose des soins vétérinaires virtuels à la demande, 24h/24 et 7j/7, ainsi qu'une gamme d'avantages pour les animaux de compagnie destinés aux employeurs et aux propriétaires. Lancé en 2018, Airvet connecte les familles d'animaux avec des vétérinaires agréés et offre des consultations virtuelles, une pharmacie en ligne, des partenariats de soins en personne, des plans de bien-être, le partage familial, un support multilingue et des produits d'assurance/avantages complémentaires. L'entreprise se concentre sur la fourniture d'un avantage corporatif qui réduit l'absentéisme des employés et les coûts de soins vétérinaires à la charge des employés, en ciblant les équipes RH et les entreprises avec une mise en œuvre clé en main, des rapports et une conformité SOC 2 Type II. Airvet se positionne comme une solution de soins pour animaux de compagnie orientée RH qui améliore le bien-être des employés, procure des économies financières et augmente la productivité tout en servant directement les parents d'animaux de compagnie via des services de téléconsultation.

Description

• Own veterinary professional supply to consistently meet on-demand service levels. • Manage real-time vet availability, including detailed scheduling, shift planning, and toggling vets online/offline. • Oversee all video and chat visits to ensure strong connection rates, response times, and quality of care. • Engaging and recruiting veterinary professionals for both domestic and global expansion to ensure that we meet growing clinical demand. • Directly responsible for scaling and sustaining a global network of 2,000+ veterinary professionals. • Lead recruiting, onboarding, engagement, and performance management. • Own clinical OKRs, including star rating, connection rate, utilization, and throughput. • Own all domestic and international clinical operations across the U.S., Canada, Brazil, the UK, India, Ireland, Germany, and future 2026/2027 expansion markets. • Develop a future global roadmap and expansion strategy that is based on employer demand and the sales enterprise pipeline. • Ensure consistent clinical standards, workflows, and operational excellence globally. • Ensure an adequate global veterinary supply to meet growing clinical demand. • Heavily involved in day-to-day operations, including clinical case review, care portal oversight, demo call management, and live veterinary capacity management. • Responsible for the entire supply side of Airvet’s veterinarian marketplace, including veterinary credentialing, onboarding, scheduling capacity, quality assurance, and performance management. • Responsible for directly recruiting and engaging veterinarians both domestically and globally to ensure that Airvet is meeting growing demand. • Ensure sufficient clinical coverage across regions, time zones, and specialties. • Oversee the development of specific clinical SOPs for new telehealth/telemedicine visit types and ensure adherence to these SOPs amongst our team of veterinary professionals. • Partner closely with Product to improve workflows and outcomes (problem-first). • Co-define and execute the clinical roadmap both domestically and globally. • Own clinical forecasting, capacity modeling, and performance analysis. • Design scalable systems and processes to support rapid growth. • Lead special projects and strategic initiatives, including new market entry, product expansion, or M&A integration activities.

🎯 Exigences

• 10+ years of experience in operations, healthcare, telehealth, or marketplace environments • Proven success scaling complex, distributed service networks • Experience operating across multiple countries and time zones • Strong analytical skills with experience in capacity planning and utilization modeling • Ability to operate both strategically and tactically in fast-moving environments • Track record of strong cross-functional partnership with Product and Engineering. • Preferred: Experience in veterinary medicine or regulated clinical environments • Preferred: Marketplace or on-demand platform experience • Preferred: Experience launching and scaling international operations

🏖️ Avantages

• Competitive salary • Bonus eligible • Stock options • Medical, Dental, and Vision coverage, including Dependents • Flexible Spending and Health Savings Accounts • Telemedicine and Employee Assistance Program (EAP) • Life and AD&D policies • DTO (discretionary time off), paid holidays, and a flexible time-off approach • Airvet Pet Telehealth benefits • Monthly stipend for remote work • Continued education reimbursement program • $75 monthly stipend for home office