Agent Support Representative

🕒 il y a 9 jours

🌵 Arizona, California, +4 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Precoa

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2004

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

SaaS • Artificial Intelligence • B2B

Precoa est une plateforme en ligne améliorée par l'IA pour les formulaires, enquêtes et l'engagement, qui aide les organisations à concevoir des formulaires interactifs, à collecter et exploiter les données de contact, et à automatiser les flux de travail. Le produit met l'accent sur la création de formulaires assistée par l'IA, l'analyse et le reporting, les intégrations avec d'autres applications métier, des templates pour des cas d'utilisation courants (génération de leads, inscription, RH), et des fonctionnalités de niveau entreprise pour les équipes plus importantes. Il est positionné comme une solution SaaS au service des équipes marketing, produit, RH et réussite client.

Description

• Be the go-to support for our field agents • Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans. • Keep critical information accurate and organized • Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed. • Solve problems in real time • Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward. • Collaborate across teams • Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support. • Create a great service experience • Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

🎯 Exigences

• High level of customer service. You enjoy helping people, communicating clearly, and ensuring others have what they need to succeed. • 1–2 years of professional experience in administrative support, customer service, or a related role. An undergraduate degree may substitute for experience. • Strong communication skills. You speak and write clearly, listen carefully, and approach conversations with empathy and professionalism. • Organizational discipline. You can manage multiple tasks at once, prioritize effectively, and maintain accuracy even in a fast-moving environment. • Comfort with workplace technology. Experience with tools such as Microsoft Office, Google Drive, Zoom, ADP, and Salesforce • A collaborative mindset. You work well with direction from multiple teammates and maintain a positive, solutions-focused attitude.

🏖️ Avantages

• Work remotely from home • Residence in the Pacific time zone or willingness to work a later schedule is preferred • Competitive hourly pay plus company bonuses • 18 days of PTO and a minimum of six weeks paid parental leave • Health, Dental, and Vision benefits • 401(k) with company match • $25,000 Life Insurance Policy