Customer Success Account Manager

Emploi pas sur LinkedIn

🔥 il y a 12 heures

⚔️ Virginia, Washington, +3 états de plus – Distant

⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $80 000 - $115 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Prescryptive Health, Inc.

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

⚕️ Assurance santé

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Prescryptive Health, Inc. est une entreprise de technologie de la santé qui exploite la plateforme myPrescryptive pour aider les patients, les pharmacies, les employeurs, les systèmes de santé et les fabricants pharmaceutiques à gérer et optimiser les médicaments sur ordonnance. Sa plateforme SaaS fournit des alertes en temps réel aux patients, une gestion numérique des ordonnances (aucune application requise), une intégration aux dossiers de santé électroniques (EHR) et des outils de tarification basés sur l'IA pour améliorer l'adhésion aux médicaments, la transparence, l'accessibilité financière et la rentabilité des pharmacies. Prescryptive propose des solutions de prestations pour les employeurs (emPBM), l'optimisation des prix en pharmacie et des outils à destination des consommateurs pour comparer les prix et suivre les dépenses en médicaments, avec des certifications de sécurité telles que HITRUST.

Description

• Support the senior Customer Success lead in managing assigned employer accounts. • Serve as the day to day operational contact for clients and brokers, ensuring timely and accurate responses. • Prepare materials for business reviews, renewal discussions, and performance guarantee reporting. • Coordinate internal resources to execute defined account strategies. • Track open items, action plans, and deliverables to ensure commitments are met. • Coordinate implementations, eligibility updates, benefit configuration changes, and plan updates. • Ensure accurate execution of contract requirements, reporting deliverables, and billing support. • Monitor service levels and proactively identify risks or gaps in performance. • Triage client issues, coordinate cross functional resolution, and escalate complex matters appropriately. • Maintain accurate documentation and audit ready records in a HIPAA regulated environment. • Compile and validate pharmacy claims reporting and performance metrics. • Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders. • Translate technical and operational data into clear client ready materials. • Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery.

🎯 Exigences

• Bachelor’s degree in business, healthcare, or related field, or equivalent experience • 3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience • Experience supporting employer clients in an account management or implementation capacity • Working knowledge of PBM operations including claims adjudication, eligibility, billing, reporting, and plan design fundamentals • Familiarity with rebate structures, specialty medications, and employer pharmacy cost drivers, with ability to escalate complex strategic or clinical questions • Strong organizational skills with the ability to manage multiple priorities and deadlines • High attention to detail and commitment to accuracy • Excellent written and verbal communication skills with ability to translate technical information into clear client updates • Comfort working in a compliance sensitive, HIPAA regulated environment • Proficiency in Microsoft Office and CRM or project management systems • Experience using AI or automation tools to improve reporting accuracy and workflow efficiency.

🏖️ Avantages

• Flexible time off, including 12 paid holidays • 401k match plus 100% employer paid medical, dental, and vision premiums • Company contribution to Health Savings Account • Stock options