Senior Engineer / Team Lead

🕒 il y a 7 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

🦅 Parrain de Visa H1B

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👻 Score fantôme 10%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Presidio

Presidio

1001 - 5000 employés

💼 Conseil

📦 Logistique

🤖 Intelligence artificielle

💰 Private equity en 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> est un fournisseur mondial de services et de solutions technologiques qui conçoit, implémente et gère des plateformes numériques agiles et sécurisées pour les clients d'entreprise. Il aide les organisations à accélérer leur transformation numérique à travers la migration et la gestion dans le cloud, l'IA et l'ingénierie des données, la cybersécurité, le réseau et l'infrastructure, la collaboration et les services de cycle de vie gérés. Presidio propose également des modèles d'approvisionnement, de financement et de consommation, des solutions spécifiques à l'industrie et un soutien opérationnel pour les clients des secteurs réglementé et public.

Description

• Diagnose complex operational issues and identify root causes across cloud environments • Use AI to accelerate investigation and resolution • Build automation and AI-driven workflows to eliminate repetitive work • Learn and support evolving AWS, Azure, and GCP services • Manage cloud-native compute, storage, networking, identity, monitoring, and security services • Measure and report on automation and AI initiatives and their effect on efficiency, service delivery, customer experience, and reliability • Serve as the primary technical resource for managed services customers • Drive technical conversations with customers and internal account teams • Communicate with customers about incidents, service requests, maintenance, and changes • Deliver customer service while maintaining SLA commitments • Mentor team members and lead technical initiatives • Provide technical leadership during complex incidents, troubleshooting, root cause analysis, and corrective actions • Contribute to intelligent automation, AIOps, generative AI, and agentic workflow adoption

🎯 Exigences

• Bachelor's degree or equivalent work experience and/or military experience • 6–9 years' experience troubleshooting and managing core services in both AWS and Azure, including compute, networking, identity, storage, monitoring, and security • 3+ years' developing automation solutions using Python, PowerShell, APIs, workflows, or orchestration tools • 3+ years' experience supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments • Demonstrated ability to leverage AI tools, assistants, and automation platforms to improve operational efficiency and accelerate problem resolution • Experience consuming and integrating REST APIs and cloud-native services • Strong analytical and systems-thinking skills with ability to diagnose complex technical issues • Strong written and verbal communication skills • Must be eligible to support public sector customers and successfully complete required criminal history, fingerprint-based, or other customer-mandated background investigations • Must be a US Citizen • Proof of active certification(s) is required

🏖️ Avantages

• Remote work arrangement • 5% associated travel • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans

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