Technical Consultant

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Proalpha

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🏢 Entreprise

🤝 B2B

SaaS • Enterprise • B2B

Proalpha est une entreprise allemande de logiciels d'entreprise et un partenaire digital pour les entreprises de taille intermédiaire, fournissant des solutions ERP principales et complémentaires qui forment l'épine dorsale numérique de l'industrie manufacturière, du commerce de gros et d'autres secteurs. Avec plus de 40 sites, environ 2 500 employés et plus de 17 500 clients, Proalpha offre des options sur site et cloud/SaaS, intègre des systèmes critiques pour les affaires à travers la chaîne de valeur, et travaille avec un large réseau de partenaires pour offrir des services de conseil, de mise en œuvre et de support.

Description

• In our service team you are not a ticket processor but a technical consultant for our clients. Your focus: technical analysis, stable system landscapes and clear solutions. • Responsibility: As the central point of contact you handle cases submitted via ServiceNow and ensure rapid problem resolution through an analytical approach. • Fault analysis: Through precise diagnostics you resolve issues ranging from server installations and maintenance to database and server configurations as well as network infrastructures. • Monitoring: In defined monitoring shifts you monitor customer systems in real time and proactively respond using the traffic-light (RAG) system. • Consulting: In collaboration with customers' technical contacts you provide specialist consulting via phone, e-mail or Teams. • Continuous improvement: By continuously analyzing cases you further develop internal processes and technical standards.

🎯 Exigences

• Completed vocational training in an IT field or a degree in IT; career changers with appropriate technical knowledge are also welcome • Solid technical understanding and fundamental IT knowledge • Basic knowledge of Windows operating systems and servers; experience with ticketing systems • Analytical working style, strong self-organization, and excellent communication skills • Very good German language skills and good English skills for communication in an international environment

🏖️ Avantages

• Flexible working-time models, home office, workation, time-credit account (e.g. for a sabbatical) • Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and development reviews • Open communication, first-name culture, team spirit, respect, appreciation, and joint team and company events • Onboarding concept, Employee Assistance Program, JobRad (company bike leasing), employee offers, and occupational pension scheme