Senior Help Desk Support Specialist – IT Effectiveness, User Support

Emploi pas sur LinkedIn

🕒 il y a 2 mois

⚔️ Virginia – Distant

⚔️ Virginia – Remote

⏰ Temps Plein

🟠 Senior

💻 Technicien Support Informatique

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

ProSidian Consulting

Site WebLinkedInTous les Emplois

11 - 50 employés

⚡ Énergie

🏢 Entreprise

Consulting • Energy • Enterprise

ProSidian Consulting est un cabinet de conseil en gestion et opérations intégré, reconnu pour sa solide pratique nationale dans des domaines tels que la gestion des risques, la conformité, les processus d'affaires, l'efficacité informatique, l'énergie et la durabilité, ainsi que le capital humain. L'entreprise a été fondée par d'anciens consultants en gestion des Big 4 et emploie une équipe multidisciplinaire de près de 190 professionnels. ProSidian Consulting offre des solutions sur mesure et stratégiques aux entreprises privées et aux agences gouvernementales dans divers secteurs, y compris la fabrication, les services bancaires et financiers, les produits de consommation et la distribution, l'énergie et les services publics, ainsi que les agences gouvernementales fédérales, étatiques et locales. Leur approche se concentre sur l'alignement des stratégies aux intersections des actifs, des processus, des politiques et des personnes pour garantir des résultats durables et rentables.

Description

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) • Serve as a Help Desk Support Service Specialist - Senior and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities • Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks • Oversee system administration tasks ensuring system availability and efficiency • Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues • Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency

🎯 Exigences

• Bachelor’s degree in IT or related field • 5+ years of help desk support experience • Senior-level experience in systems administration and support with certifications in MCSE • Experience with multi-tiered technical support systems in a federal or state environment • Senior-level help desk experience with certifications in Microsoft technologies • CompTIA Security+ or CISSP • Certified Information Systems Auditor (CISA) • Microsoft Certified Systems Engineer (MCSE) • Certified in IT Service Management (ITIL) • Certified Project Management Professional (PMP)

🏖️ Avantages

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives • Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC • 401(k) Retirement Savings Plans help you save for your retirement • Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government • Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program • ProSidian Employee & Contractor Referral Bonus Program: Up to $5k for all referrals (payments made after new hire has been employed for 90 days)