Distributor Account Manager

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Provi

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

🍽️ Alimentation et boissons

🏪 Place de marché

🛍️ eCommerce

Food & Beverage • Marketplace • eCommerce

Provi est une place de marché en ligne complète, spécifiquement conçue pour l'industrie des boissons alcoolisées. Elle sert différents niveaux de l'industrie, y compris les importateurs, distributeurs, bars et détaillants, en offrant des solutions qui simplifient le processus complexe de commande, de vente et de promotion de l'alcool en gros. Avec une base de données exhaustive de plus de 750 000 produits et plus de 1 000 portefeuilles de distributeurs, Provi permet aux utilisateurs de rechercher des produits, de consulter les détails de tarification, de gérer les commandes et d'interagir efficacement avec les représentants commerciaux. Leur plateforme offre une expérience fluide, aidant les utilisateurs à gagner du temps et à rester organisés en optimisant leur processus d'achat. Provi se positionne comme une solution pour les acheteurs en gros et les professionnels de la vente d'alcool aux États-Unis, en intégrant la technologie, y compris l'IA, pour améliorer la fonctionnalité de la place de marché.

Description

• Owning strategic relationships with enterprise distributor partners, including regular engagement with senior leadership and executive stakeholders, as well as sales managers and representatives, to understand business goals and identify opportunities to increase adoption of Provi. • Lead onboarding, product training sessions, business reviews, and strategic planning conversations with distributor stakeholders. • Drive adoption of Provi's products and tools through education, best-practice recommendations, and ongoing account management. • Identify opportunities to expand product usage and introduce additional Provi solutions that align with customer needs. • Coordinate complex contract renewals with enterprise distributor partners, aligning pricing and terms to deliver value, navigating executive-level negotiations, and securing long-term agreements that support mutual growth • Maintain a tight handle on escalations and support trends, coordinating cross-functionally to ensure issues are addressed quickly and effectively • Monitor account health, proactively address risks, and coordinate cross-functional resources to resolve customer issues. • Partner closely with Product, Customer Support, Sales, and other internal teams to advocate for distributor needs and improve the customer experience.

🎯 Exigences

• 3-5+ years of experience in Account Management, Customer Success, Client Services, Sales, or a related customer-facing role • Experience managing a portfolio of customers and building long-term relationships. Enterprise or strategic accounts is a plus. • Strategic Ownership: Demonstrated ability to influence stakeholders at multiple organizational levels, with strong judgement and autonomy when managing complex, high-impact partnerships • Executive Presence: Confidence and clarity of verbal and written communications with senior leaders and C-suite stakeholders, with experience leading customer presentations, trainings, or business reviews. • Integration Expertise: Ability to learn and deeply understand Provi’s integrations and ability to translate complexity into clear recommendations • Influence & Leadership: Able to drive alignment internally and externally without direct authority • Trusted Partner: Builds credibility, navigates resistance, and grows Provi’s strategic relevance within enterprise organizations • Other: Comfortable using CRM platforms (Salesforce preferred) and customer success tools. • Willingness to travel as needed to support distributor partners.

🏖️ Avantages

• Health, Dental, Vision • 401(k) with match • Commuter Perks • Long/Short Term Disability • Employee Assistance Program • Unlimited PTO • Paid Parental Leave