Director, Research Services

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Pulse Labs

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

☁️ SaaS

🏢 Entreprise

💰 €2 500 000 Seed en 2018-06

SaaS • Enterprise

Pulse Labs est une plateforme de recherche alimentée par l'IA qui aide les équipes produits, UX et design à capturer et analyser les retours d'expérience des utilisateurs réels à travers plusieurs méthodologies de recherche — enquêtes, entretiens, évaluations, observations et intégrations in-app. Elle offre une source de participants via un panel validé (Pulse Voices™), un SDK (FlightRecorder) pour le feedback intégré in-app, des outils d'IA automatisés pour organiser et révéler des insights, des fonctionnalités de benchmarking et d'entreprise conformes au RGPD et à la norme ISO 27001. La plateforme cible les entreprises et les équipes recherchant des solutions de recherche utilisateurs de bout en bout.

Description

• Drive performance of the Research Services business unit, including revenue tracking, forecasting, and margin management in partnership with leadership. • Set and communicate a compelling vision for the business unit: one that aligns with company goals and responds to how the UX research landscape is evolving. • Develop and execute go-to-market strategies that drive profitable growth at scale, with an emphasis on repeatable, product-led solutions over one-off engagements. • Partner with executive leadership on pricing, resource planning, and growth investments; provide regular visibility into performance trends and risks. • Serve as a trusted strategic advisor to our most important clients, owning the relationship at a senior level and acting as the point of escalation when it matters. • Drive new client acquisition and expand revenue within existing accounts through renewals, upsells, and cross-sell opportunities. • Guide Account Managers and Sales staff on long-term account strategy and how to unlock value for clients at the intersection of UX research and AI. • Translate client needs into compelling research solutions and service offerings, finding the creative approach that serves both the client and the business. • Partner closely with the Director of Enterprise Services to ensure studies are scoped, staffed, and delivered to a high standard. Delivery is owned by a dedicated Enterprise Services team, which means you stay focused on growth. • Identify emerging trends and opportunities in the UX research space, and position Pulse Labs to capitalize on them ahead of the market. • Lead and develop a focused team of Account Managers and Sales professionals within Research Services. • Set clear performance expectations, build a culture of ownership and continuous improvement, and make the team better over time. • Partner cross-functionally with Product, Engineering, Design, and Enterprise Services to build integrated solutions.

🎯 Exigences

• Bachelor's degree in Business, Finance, Economics, Operations, or equivalent experience. • 8+ years in general management, operations, or professional services leadership. • Demonstrated ownership of P&L, budgets, and revenue forecasting. • Strong background in client services, account management, or professional services. • Proven track record of driving revenue growth while maintaining quality and margin. • Exceptional communication skills and executive presence. • Experience closing new clients at Fortune 500 companies. • Background in UX research, market research, or software development services. • Experience scaling a business or business unit through a high-growth phase. • MBA or relevant graduate degree. • International markets experience.