Enterprise Account Manager

🕒 il y a 8 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

🦅 Parrain de Visa H1B

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Qualifacts

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1998

⚕️ Assurance santé

🧘 Bien-être

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

Qualifacts est un fournisseur de premier plan de solutions complètes de dossiers médicaux électroniques (EHR) pour la santé comportementale, conçues pour moderniser les soins aux clients et améliorer les résultats dans les services de santé mentale et comportementale. L'entreprise propose une gamme de services comprenant les soins virtuels, la documentation clinique, la planification des traitements, la facturation et l'intelligence d'affaires, adaptés aux agences de santé mentale, aux services de santé et services sociaux, au traitement des addictions et aux petites pratiques médicales. Grâce à des outils innovants et une attention particulière à l'augmentation de l'efficacité des pratiques et à la satisfaction des clients, Qualifacts soutient les prestataires de soins dans la fourniture de soins holistiques exceptionnels.

Description

• Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts • Understand and communicate key performance metrics and partnership outcomes • Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments • Responsible for management of all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansion • Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting • Develop, communicate, and maintain account plans • Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews • Maintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program • Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales • Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services • Responsible for preparing any necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal team • Partner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecasts.

🎯 Exigences

• Minimum 8 years’ sales and/or account management experience • Bachelor’s degree preferred • Healthcare Industry Experience • Proven performance in achieving KPIs • Must be able to build effective customer relationships • Must have proven skills in prospecting • Must be a team player • Strong problem-solving abilities, strategic thinker, conflict resolution, time management and attention to detail is a must • Ability to work in fast paced environment and meet business SLA’s • Ability to work independently and manage multiple accounts simultaneously • Strong communication skills both verbal and written • Proven data driven skills • Proficiency in Microsoft Suite • Some travel required.

🏖️ Avantages

• Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.