Regional Service Manager

🕒 il y a 29 jours

🌲 North Carolina, South Carolina – Distant

🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $102 000 - $133 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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QuidelOrtho

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

QuidelOrtho est une entreprise mondiale axée sur la transformation des données de diagnostic en informations exploitables pour de meilleurs résultats de santé. Elle propose une large gamme de solutions de diagnostic, notamment des kits de test COVID-19 à domicile, des produits de chimie clinique, des produits immuno-dosage, des diagnostics moléculaires et des solutions automatisées pour les prestataires de soins de santé. Leurs produits sont conçus pour être utilisés dans divers environnements, de la maison à l'hôpital, du laboratoire à la clinique, afin de garantir des résultats de diagnostic fiables et rapides. QuidelOrtho vise à promouvoir un avenir plus sain en fournissant des informations exploitables en temps réel et une expertise de premier plan dans l'industrie.

Description

• Manage a technical service staff providing professional and technical support for Clinical Lab/Transfusion Medicine product sales • Interact directly with customers to evaluate satisfaction with field performance and strengthen customer relationships • Organize and communicate field issues to customers and appropriate QuidelOrtho divisions • Ensure customer feedback is acted upon and communicated • Integrate Ortho Care functions with Regional Sales goals in collaboration with local Sales management • Assess and communicate local activities supporting regional sales goals, customer retention/growth, and Sales-Ortho Care teamwork • Manage approximately 10+ Field Engineers and Senior Field Engineers • Provide performance feedback and ensure compliance with company and safety policies • Hire, train, and coach regional new hires • Coordinate service, maintenance, modifications, implementations, and equipment training • Work with Area Sales Directors to retain and grow business and develop strategies to meet or exceed objectives • Plan and execute regional activities aligned with divisional and company goals • Partner with Learning & Development to optimize productivity, develop the talent bench, and support organizational talent cross-pollination • Perform other work-related duties as assigned • Maintain accessibility to customers and workgroups outside normal working hours

🎯 Exigences

• BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience • 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites • Proven track record in organizational development and field service management • Superior people management and people development skills • Marketing, Service Planning and Administration, Product Management or other equivalent experience • Advanced listening, verbal, and written communication skills • Must stay accessible at all times to customers, direct reports, management and related workgroups through company-provided phone and email • Travel approximately 75% of time, including weekends/nights, by plane and car • This position is not currently eligible for visa sponsorship • Must maintain a valid driver's license • Must own and maintain an automobile suitable for travel to customer sites and airports • Must be physically able to travel up to 75% • Must be able to lift up to 50 pounds • Ability to work autonomously in a home office environment • Ability to meet specified vision, mobility, and physical demands

🏖️ Avantages

• Bonus eligible • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan • Employee assistance program • Employee Stock Purchase Plan • Paid time off, including sick time • Paid Holidays • Home office environment