B2B Support Specialist

🕒 il y a 9 jours

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Quince

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2018

🛍️ eCommerce

🛒 Commerce de détail

👗 Mode

eCommerce • Retail • Fashion

Que est une entreprise qui conçoit des produits innovants et durables visant à améliorer les expériences quotidiennes. Parmi les produits notables figurent des bouteilles isothermes qui maintiennent la température des boissons et des bouteilles pliables qui offrent commodité sans compromettre les besoins en hydratation. Que met l'accent sur la responsabilité environnementale et vise à fournir des solutions utiles aux consommateurs tout en contribuant positivement à la planète.

Description

• Deliver $1.5M in closed transactional revenue by the end of the fiscal year through responsive lead management and upsell opportunities. • Act as the primary point of contact for our B2B self-service platform. You will assist customers in navigating the tool, managing their accounts, and streamlining their own ordering processes. • Maintain a same-day response time (Monday–Friday) for all inbound inquiries. In the B2B world, speed is our greatest competitive advantage. • As a member of a 'startup' unit within Quince, you won't just follow a manual, you’ll help write it. You will document FAQs and build templates to turn one-off fixes into repeatable workflows. • Uphold Quince’s reputation through obsessive attention to detail. You are responsible for 'winning the recovery' if an order goes sideways, taking full ownership of the solution until the customer is satisfied. • Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final delivery. • Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot, ensuring all interactions, deal stages, and customer preferences are captured accurately. • Develop a deep technical understanding of our product catalog, customization capabilities (embroidery, screen print, etc.), and supply chain timelines. • Work closely with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to B2B client expectations.

🎯 Exigences

• 2–4 years in a sales support, account management, or retail operations role. Experience in the promotional products, gifting, or apparel industry is a massive plus. • Exceptional verbal and written skills with a proven ability to mirror a client’s professional tone, ensuring every interaction feels personalized and high-touch. • Proven experience working within a CRM (HubSpot preferred) and engaging with support tools like chatbots and customer experience platforms. • Basic proficiency in Google Sheets/Excel (vlookups, pivot tables) for managing large bulk-order spreadsheets and SKU lists. • Comfortable navigating and troubleshooting back-end e-commerce platforms; you should be tech-savvy enough to teach a customer how to use your self-service tools.

🏖️ Avantages

• All posted ranges are reflective of base salary and may vary depending upon experience level and location. • Bonus and equity may also be provided for eligible roles.