Senior Manager, Account Management

Emploi pas sur LinkedIn

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $135 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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🛍️ eCommerce

📣 Marketing

💰 Venture Round en 2007-03

eCommerce • Marketing

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Description

• Drive customer growth, retention, financing adoption, close rates, and revenue across assigned accounts and branches • Develop and execute strategic account plans • Engage office managers, business owners, and executive stakeholders to maximize product adoption and long-term value • Monitor account health, risks, growth opportunities, customer data, performance metrics, and feedback • Prepare and deliver executive-level business reviews, performance reports, and strategic recommendations • Support customer onboarding and transitions from sales to account management • Lead, coach, and develop a team of Account Managers • Establish performance expectations, accountability measures, coaching, feedback, and professional development • Conduct one-on-one meetings, performance reviews, and career development planning • Partner with leadership to recruit, onboard, and develop talent • Monitor team performance and improve productivity, customer outcomes, and operational efficiency • Serve as subject matter expert and escalation point for complex customer issues and strategic opportunities • Implement best practices, processes, and playbooks for scalable account management • Collaborate with lender operations, sales, product, engineering, and leadership teams • Provide customer insights and market feedback to influence product, operations, and go-to-market strategies

🎯 Exigences

• 6+ years of account management, customer success, sales, or relationship management experience • 2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing • 2+ years of direct people management, team leadership, or mentoring experience preferred • Experience managing customer portfolios and delivering results through individual contribution and team leadership • Home services, financial services, lending, or point-of-sale financing experience strongly preferred • Demonstrated success coaching and developing high-performing customer-facing teams • Strong leadership skills and ability to motivate, influence, and hold team members accountable • Proficiency in Salesforce • Intermediate to advanced Excel skills • Tableau experience is a plus • Willingness and ability to travel up to 40%, including overnight and multi-day trips • Exceptional communication and presentation skills, including executive stakeholder engagement and customer training • Strong analytical skills and business acumen • Proven ability to manage the full customer lifecycle from onboarding through renewal and expansion • Ability to thrive in a fast-paced, evolving environment and manage competing priorities • Highly organized, detail-oriented, and process-driven • Bachelor's degree preferred or equivalent combination of education and experience

🏖️ Avantages

• Performance bonus or commission eligibility • Health care benefits • Retirement benefits • Paid sick leave • Parental leave • Paid time off • Vacation benefits • Other tax-reportable benefits • Remote work arrangement

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