Senior Customer Success Manager

🕒 il y a 23 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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QuotaPath

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

☁️ SaaS

🏢 Entreprise

💰 €41 000 000 Series B en 2022-04

SaaS • Marketing • Enterprise

QuotaPath est un logiciel de gestion de la rémunération des ventes qui automatise les calculs de commissions et simplifie la gestion des plans de rémunération. Il permet aux entreprises de créer des plans de rémunération dynamiques alimentés par l'IA, adaptés à leurs objectifs stratégiques de revenus, garantissant que les équipes de vente sont motivées pour conclure des affaires génératrices de valeur. QuotaPath s'intègre également à divers systèmes de données pour faciliter le versement précis et efficace des commissions, améliorant ainsi la responsabilité et la transparence dans le processus de gestion des commissions.

Description

• Lead end-to-end onboarding for our larger customers, including kick-off calls, account configuration, CRM integrations, and live training. • Conduct thorough data discovery and compensation plan mapping across multiple systems and data sources. • Act as a compensation process expert - educating customers on best practices for plan creation, modeling, and CRM structure. • Collaborate closely with Solutions Engineers and Account Managers to deliver a cohesive, best-in-class customer experience. • Navigate multi-stakeholder environments confidently, presenting solutions to VPs, Finance, and Revenue Operations leaders. • Identify and surface upsell opportunities in partnership with the Account Management team. • Gather and synthesize customer feedback to inform product improvements. • Contribute to refining and improving the onboarding process as we scale into more premium and complex customer segments.

🎯 Exigences

• 5+ years in a customer-facing role such as Customer Success, Implementation, Onboarding, or Account Management - ideally in B2B SaaS. • Proven experience managing complex, multi-stakeholder implementations with multiple data systems and integrations. • Strong CRM proficiency - hands-on experience administering or deeply working within Salesforce, HubSpot, or comparable platforms. • Advanced spreadsheet skills (Google Sheets or Excel) - you’re comfortable building models, doing data mapping, and troubleshooting formula logic. • Demonstrated ability to leverage AI tools to increase productivity, improve deliverables, and solve ambiguous problems faster. • Strong project management skills with the ability to handle multiple complex onboardings simultaneously without dropping the ball. • Excellent written and verbal communication - you can break down technical concepts for both technical and non-technical audiences. • High attention to detail and a natural sense of curiosity when something doesn’t add up. • Bonus Points • Experience with compensation plans, commission structures, or RevOps workflows. • Familiarity with ERP systems or experience connecting multiple data systems. • Experience with SQL, Python, or other data tools. • Prior experience at an early-to-mid stage startup where you’ve had to build as you go.

🏖️ Avantages

• Competitive on-target earnings with base salary + variable (shared during the interview process). • Generous equity offerings + 401(k) contribution • Comprehensive health coverage with 90% of employee premiums paid. • Flexible PTO and half-day Fridays year-round. • A collaborative, inclusive team that genuinely invests in your growth and development.