Client Success Director – Perioperative Care Coordination

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Qventus, Inc

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2012

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

💰 €85 000 000 Series D - Qventus en 2025-01

SaaS • Artificial Intelligence • B2B

Qventus, Inc. est une entreprise spécialisée dans l'IA et l'automatisation pour le secteur de la santé, fournissant une plateforme SaaS aux hôpitaux et systèmes de santé afin d'optimiser les opérations cliniques et le flux des patients. Sa plateforme combine intelligence artificielle, apprentissage automatique et sciences comportementales pour automatiser les flux de travail administratifs dans les soins périopératoires, les tests pré-admission et la gestion de la capacité des patients hospitalisés, réduisant ainsi les annulations de chirurgie, la durée des séjours et améliorant la productivité du personnel. Qventus s'intègre aux systèmes de dossiers médicaux électroniques (DME) pour offrir des assistants opérationnels intelligents qui prennent en charge les tâches routinières, permettant ainsi au personnel clinique de se concentrer sur les soins aux patients.

Description

• Lead, mentor, and develop a team of high-performing Client Success Partners (CSPs) • Manage team performance against key performance metrics, including Net Promoter Score (NPS), client health scores, referenceability, and expansion/renewal targets. • Act as an escalation point for complex client issues, guiding the team to resolution while maintaining executive relationships. • Own overall strategic health and success of the PCC client portfolio, including contractual performance guarantees and platform benchmark outcomes • Develop and execute account-level strategies that secure high-value client outcomes and maximize realization of Qventus solution's ROI. • Hold both the CSP team and client stakeholders accountable for executing success plans, driving platform adoption, and achieving targeted operational improvements. • Serve as a visible advocate for Qventus's value proposition, ensuring client stakeholders understand the value of the AI platform. • Drive expansion and cross-sell opportunities within the portfolio by identifying new business use cases and compelling business cases. • Ensure a high rate of client renewal by demonstrating continuous, measurable value and establishing strong executive-level reference accounts. • Collaborate closely with internal teams to translate client needs into product improvements and ensure successful solution deployment.

🎯 Exigences

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success for an enterprise healthcare SaaS or technology company • 3+ years of experience directly managing and leading a client-facing or consulting team • Proven ability to manage a significant book of business and achieve high net retention and expansion targets. • Deep domain knowledge of healthcare operations, specifically in Perioperative Services and/or Patient Flow/Care Coordination. • Expert-level ability to navigate and manage complex health system structures, politics, and decision-making processes. • Demonstrated experience in competitive selling or positioning against EMR vendors and articulating unique value of a purpose-built SaaS solution. • Exceptional communication and presentation skills, with ability to convey complex technical and operational information to executive audiences.

🏖️ Avantages

• Open Paid Time Off • paid parental leave • professional development • wellness and technology stipends • generous employee referral bonus • employee stock option awards