Travel Consultant, Account Executive

🕒 il y a 20 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧑‍💼 Ingénieur d'affaires

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 15%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Railbookers Group

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1972

🏨 Hôtellerie

📦 Logistique

✈️ Tourisme

Hospitality • Logistics • Travel

Railbookers Group est une entreprise de voyages et un tour opérateur qui conçoit et vend des vacances en train personnalisables à travers le monde via ses marques Railbookers et Amtrak Vacations. Elle s'adresse à la fois aux consommateurs et aux conseillers en voyages, offrant des itinéraires soigneusement conçus, des hébergements, des options de visites et de restauration à bord de trains de luxe et de trains couchettes de nuit, et met l'accent sur la simplification des voyages en train complexes multi-pays et la durabilité.

Description

• Convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus. • Make timely outbound follow-up calls to nurture leads and close sales. • Qualify leads by understanding travel goals, preferences, and budgets. • Design compelling, customized rail holiday itineraries. • Present pricing, upsell opportunities, and limited-time promotions. • Meet or exceed sales targets, conversion rates, and other key performance metrics. • Foster relationships with customers and travel advisors to drive repeat business and referrals. • Collaborate with internal teams to ensure accurate bookings and quotes. • Maintain expert knowledge of rail routes, destinations, and packages. • Track leads and sales in CRM systems and follow established processes. • Participate in product training, sales coaching, and team performance initiatives. • Manage daily tasks and sales opportunities efficiently in a fast-paced organization.

🎯 Exigences

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries. • Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner. • Strong active listening skills and the ability to empathize with customer needs. • Proven problem-solving abilities and a resourceful mindset to find effective solutions. • Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries. • Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel). • Ability to work independently as well as collaboratively in a team-oriented, remote environment. • Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities. • A genuine passion for travel and a desire to create unforgettable experiences for guests. • Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs. • High school diploma or equivalent required. • Bachelor's degree or relevant certifications in Hospitality or Travel are a plus. • Candidates must be permanently located and authorized to work in England or Scotland.

🏖️ Avantages

• Work from Home • Generous PTO Package • Bonus and Incentive Plans • Group Health Cash Plan through BHSF • Retirement/Pension Scheme – EE/ER Contributions • Group Life Assurance • We Care • MyStrength • ToothFairy • Bereavement Counseling • Work Away from Primary Location • Familiarization Trips (Get paid to experience our vacations!) • Employee and Family/Friend Travel Discounts • Fitness Expense Reimbursement • Employee Referral Bonus Program • Cross-Departmental and Advanced Training Opportunities • Anniversary, Birthday, and Recognition Perks • Years of Service Awards • Annual Reimbursements for Home Office (office expenses, phone, internet)