Customer Success, Support Specialist

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RecruitGo

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2023

👥 RH Tech

🎯 Recrutement

☁️ SaaS

HR Tech • Recruitment • SaaS

RecruitGo est une plateforme mondiale d’employeur officiel (EOR) et de création de hub à distance qui aide les entreprises à recruter, intégrer, rémunérer et gérer des employés à distance dans des marchés émergents tels que les Philippines, l'Indonésie, le Vietnam, les Émirats Arabes Unis et Hong Kong. Elle combine des services de recrutement, de paie, d'administration des avantages sociaux, de conformité et de support RH avec une expertise locale et la possibilité de fournir des espaces/bureaux et équipements pour permettre aux entreprises de s'étendre à l'international sans créer d'entités locales.

Description

• Deliver live product demos of our two dental software products (a payments/billing platform and a patient engagement platform) to prospects and new clinics via Zoom • Handle inbound phone and chat support calls from dental clinic staff, troubleshoot issues, and escalate technical bugs to the engineering team • Run onboarding sessions for new customers via Zoom: account setup, training walkthroughs, follow-up check-ins • Respond to support tickets via email and in-app chat within agreed SLAs • Maintain and update help documentation, FAQs, and demo scripts • Capture customer feedback and feature requests, log them for the product team • Build strong product knowledge across both applications so you can answer functional and workflow questions without escalation • Work Australian business hours (AEST) to align with customers

🎯 Exigences

• Excellent spoken and written English, near-native fluency, neutral accent, and a confident, friendly phone manner - this is the single most important requirement • Minimum 2-3 years experience in a SaaS customer support, customer success, onboarding, demos, or inside sales role • Proven experience taking inbound phone support calls from customers • Proven experience delivering live software demos over Zoom • Strong active listening and ability to explain software concepts in plain language • Confident and fluent on Zoom: screen sharing, presenting, handling Q&A live • Comfortable using support tools (e.g. ZohoDesk) and CRM platforms • Ability to learn two separate applications in depth and switch context between them • Reliable home internet and quiet environment suitable for phone and Zoom calls • Available to work Australian business hours (AEST) • Nice to have skills: Background or qualifications in accounting, bookkeeping, finance, or any role involving strong numbers. literacy - a significant advantage given one product is payments-focused • Experience supporting customers in the dental, healthcare, or allied health industry. • Prior experience working with Australian customers.

🏖️ Avantages

• Equipment: Company provided • Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. • Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. • Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.