Associate Account Manager, Bilingual Preferred

🕒 il y a 22 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧑‍💼 Ingénieur d'affaires

🚫👨‍🎓 Aucun diplôme requis

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Republic Services

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1998

💼 Conseil

📦 Logistique

Consulting • Logistics • Environmental Solutions

Republic Services est un fournisseur de premier plan de solutions environnementales complètes, spécialisé dans le recyclage, la gestion des déchets et les services de durabilité. L'entreprise collabore avec des clients résidentiels et professionnels pour créer des communautés plus propres, plus sûres et plus saines tout en favorisant la durabilité environnementale grâce à des pratiques et technologies innovantes. Leurs services incluent le traitement des déchets solides et dangereux, la location de bennes à ordures, et la réponse d'urgence, tous visant à aider les clients à atteindre leurs objectifs de durabilité.

Description

• The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. • Responsible for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers. • Increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products. • Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis. • Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. • Responds to all cancellation requests in alignment with the established escalation policy. • Proactively communicates with or responds to customers in support of company pricing initiatives. • Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. • Responsible for capturing customer emails, minimizing rate restrictions and customer credits. • Increases customer penetration by selling full suite of Republic Services products. • Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. • Performs other job-related duties as assigned.

🎯 Exigences

• High school diploma or G.E.D. (Required) • 0 - 2 years of customer service experience. (Required) • Bilingual in English & Spanish • Reside in TX • Proactive & retention sales experience • Customer Services experience within a high call volume setting

🏖️ Avantages

• Comprehensive medical benefits coverage • Dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO)