Account Manager

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Resi

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

🏗️ Construction

💼 Conseil

📦 Logistique

💰 €3 608 072 Convertible Note - RESI en 2023-03

Construction • Consulting • Logistics

Resi est le principal service d'architecture résidentielle du Royaume-Uni et une plateforme en ligne qui aide les propriétaires à planifier et réaliser des extensions de maison, des conversions de grenier et d'autres projets de construction domestique. Ils fournissent des dessins architecturaux de première classe, un soutien à la planification (y compris une expertise ex-autorité locale), des scans numériques de propriétés, des calculateurs de coûts et de délais, ainsi qu'une mise en relation avec des constructeurs vérifiés grâce à un service de connecteur. Resi combine des outils en ligne axés sur le consommateur avec un matchmaking de design et d'entrepreneurs pour simplifier le processus complet d'extension et de rénovation.

Description

• Serve as the single point of contact for an assigned portfolio of accounts • Guide clients through onboarding, implementation, launch, and continuous success across Resi’s products and services • Learn clients’ marketing goals and proactively manage accounts toward those goals • Anticipate needs, flag risks early, and provide recommendations • Coordinate projects, maintain timelines, and recover slipping projects • Set and manage expectations around scope, timelines, and client feedback • Handle first-line client questions and quick fixes, escalating technical issues to the Technical Account Manager • Partner with the Technical Account Manager on integrations and complex builds • Collaborate with support, product, engineering, design, and sales teams • Identify opportunities for additional Resi services and surface them to the account executive • Prepare and process renewal and client-requested addition contract paperwork • Surface client feedback and demand patterns to the product team • Help improve client experience practices

🎯 Exigences

• Multifamily marketing experience required • 5+ years of direct account management experience, ideally on the agency side, or a similar role • Service instinct paired with commercial awareness • Technical fluency sufficient to understand the platform, direct clients and internal teams, make quick fixes, and identify when to involve the Technical Account Manager • Strong project management instincts and ability to manage multiple accounts without losing detail • Superior verbal and written communication • Exceptional organization • Ability to prioritize and reshuffle work as needed • High critical thinking and ability to connect Resi’s direction with client goals • Comfort with digital marketing fundamentals, including SEO, PPC, websites, and multifamily performance services • Strong listening skills • Personable, confident, composed, and engaging manner

🏖️ Avantages

• A remote-only, flexible work environment • Discretionary time off • Medical insurance • Dental insurance • Vision insurance • Parental leave • 401(k) match • Education reimbursement • Wellness reimbursement • Work from home kickstart stipend • Performance bonus of up to 10%