Customer Service Lead

🕒 il y a 1 mois

🥔 Idaho, Nevada, +1 états de plus – Distant

🥔 Idaho – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 €26 - €28 / heure

⏰ Temps Plein

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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REVOLVE

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2003

👥 B2C

🛍️ eCommerce

👗 Mode

💰 Private Equity Round en 2014-02

B2C • eCommerce • Fashion

REVOLVE est un détaillant de mode en ligne de premier plan qui propose une large gamme de vêtements, d'accessoires et de produits de beauté pour femmes et hommes. L'entreprise met l'accent sur des styles contemporains et tendance et offre des collections soigneusement sélectionnées pour diverses occasions, allant des événements formels aux sorties décontractées. Engagée à fournir des produits de qualité et un service client exceptionnel, REVOLVE propose également un programme de fidélité et une application mobile pour améliorer l'expérience d'achat.

Description

• Train and develop a team of customer service representatives • Review email, chat, and phone call communications ensuring that company policies and ideals are upheld • Handle escalated customer calls, emails, and chats as needed • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism • Answer inbound telephone calls and providing excellent customer support • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction • Keep current and train customer service representatives with all new policy and procedures

🎯 Exigences

• Experience with Microsoft word and excel • High School Diploma • Type 50+ words per minute • 2+ years in customer service, help desk or call center experience in a retail environment (Preferred) • 1+ years team leadership experience (Preferred) • Type 60+ words per minute (Preferred) • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) • Must have a dedicated quiet and distraction free work space including an appropriate work surface (desk that can accommodate a laptop and monitor) • Ability to work required overtime when business needs warrant • Schedule flexibility as shifts can change based on needs of our customers

🏖️ Avantages

• Flexible work arrangements • Professional development