Retention Strategist – DTC eCommerce

🕒 il y a 24 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

💵 $75 000 - $95 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🛍️ Spécialiste e-commerce

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Right Hook Digital

Site WebLinkedInTous les Emplois

1 - 10 employés

💼 Conseil

📦 Logistique

🛍️ eCommerce

Consulting • Logistics • eCommerce

Right Hook Digital est une agence de croissance spécialisée dans les stratégies eCommerce et les services de marketing digital. Elle se concentre sur le soutien aux fondateurs d'eCommerce les plus passionnés de Shopify et sur les marques Direct-to-Consumer (DTC) pionnières en développant des stratégies pour la publicité sur les réseaux sociaux, la publicité Google, le marketing par courriel, le marketing par SMS et le marketing d'influence. Leur approche inclut le développement de solutions internes comme la technologie de suivi 'True First Part Server-to-Server' pour améliorer la collecte de données et la performance. Right Hook Digital s'engage à construire des relations solides et basées sur la confiance avec ses clients et se concentre sur la réalisation d'une croissance et de résultats constants.

Description

• Own the retention strategy across your client portfolio - flows, campaigns, segmentation, SMS, and lifecycle health • Use data to identify the highest-leverage opportunities in each account and build a clear plan to capture them • Brief and direct your pod (email specialist + designer) so execution runs without you being in the weeds • Lead client relationships - monthly reporting, strategy presentations, and hard conversations when performance dips • Think beyond in-platform metrics - connect your work to LTV, repeat purchase rate, CAC payback, and contribution margin • Collaborate cross-functionally with paid social and Google pods on multi-channel clients • Stay ahead of platform changes, emerging tools, and what's working across the DTC retention space

🎯 Exigences

• 2+ years of hands-on Klaviyo experience managing DTC eCommerce accounts - flows, campaigns, segmentation, and deliverability • Proven track record of driving measurable retention results for real brands - you speak in outcomes, not activities • Strong commercial instinct - you think in revenue and profit, not just open rates and click-throughs • Client-facing experience - you're comfortable owning the relationship, presenting strategy, and navigating difficult conversations • Experience managing or directing a small team or pod • Strong project management skills - you stay ahead of deadlines and don't wait to be chased • Excellent written and verbal communication skills • SMS experience via Klaviyo or Postscript is a strong plus • Familiarity with analytics tools beyond Klaviyo - Hiro Analytics, Triple Whale, or similar is a bonus • A 2-minute intro video is required to be considered - applications without one will not be reviewed

🏖️ Avantages

• Base salary $75,000–$95,000 depending on experience • A dedicated execution pod so you can stay focused on strategy • Access to industry-leading tools including Klaviyo, Hiro Analytics, Maverick, Alia, and PostPilot • Monthly training and account reviews with top DTC marketers and retention practitioners • Real upward mobility - we promote from within and are actively building this department • Work across a diverse portfolio of established DTC brands in fashion, health & fitness, jewelry, beauty, and more • A tight-knit team of eCommerce marketers and entrepreneurs - many of whom have owned, run, and exited their own ventures • A culture built on Kaizen, openness and candor, and genuine client-first thinking