Customer Success Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $65 500 - $88 425 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Rocket Software

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1990

🏢 Entreprise

☁️ SaaS

🔐 Sécurité

Enterprise • SaaS • Security

Rocket Software est une entreprise spécialisée dans la modernisation informatique et les solutions de cloud hybride. Elle propose une variété de produits et services visant à optimiser l'intégration des mainframes et des clouds, à améliorer la sécurité et la conformité, et à accroître les compétences et l'efficacité IT grâce à l'automatisation et l'innovation. Rocket Software offre des solutions pour les services de contenu, le cloud hybride, IBM i, la sécurité, et l'efficacité, ainsi que la modernisation des applications d'entreprise, des données et de l'infrastructure. Leur objectif est d'aider les organisations à relier de manière transparente les applications métiers critiques et les données avec des solutions alimentées par l'IA pour accroître la productivité et la prise de décision, tout en maintenant une sécurité robuste et une résilience.

Description

• Work closely with your account team on your assigned accounts • Get to know your customers. This includes but is not limited to the following: Understand your customer’s business environment and objectives • Document how they use their Rocket products • Understand what success means to your customers • Build strong relationship within your customer accounts • Work hand in hand with your Account Executive to hold business reviews with your accounts • Work closely with Renewals on risk mitigation and process improvements • Partner with Retention Marketing on campaigns and events to drive engagement with your accounts • Work closely with Retention Marketing to identify successful customers and turn them into advocates and case studies • Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy, risk management and value campaigns • Use Gainsight and AI options to track engagement, opportunities and derive insights

🎯 Exigences

• 5+ years in Customer Success Management with demonstrated success in developing strategic customer relationships and working with Fortune 500 accounts • Strong empathy for customers and a genuine belief that their success translates into Rocket’s success • Deep understanding of value drivers in recurring revenue business models • Creative, resourceful, detail-oriented, and highly organized • An analytical and metrics-driven work style • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment • Highly collaborative team player with the ability to build successful relationships with various stakeholders • Ability to manage challenging conversations internally and externally • Absolute and complete alignment with and consistent practice of our core values of Empathy, Humanity, Trust and Love to both our customers and other Rocketeers • Experience with Gainsight and Salesforce preferred

🏖️ Avantages

• Unlimited Vacation Time as well as paid holidays and sick time • Health and Wellness coverage options for Rocketeers and dependents • Life and disability coverage • Fidelity 401(k) and Roth Retirement Savings with matching contributions • Monthly student debt benefit program • Tuition Reimbursement and Certificate Reimbursement Program opportunities • Leadership and skills training opportunities