Research Operations Specialist II

🕒 il y a 2 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Root Inc.

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2015

🚘 Automobile

💼 Conseil

🛡️ Assurance

💰 €200 000 000 Post IPO debt en 2024-11

Automotive • Consulting • Insurance

null

Description

• Facilitate research team operating rhythms, including sprint planning, daily scrums, sprint reviews, and retrospectives • Manage research intake and triage, including capturing, clarifying, routing, prioritizing, and tracking requests • Maintain visibility into active, upcoming, and backlogged research work • Provide operational oversight for always-on research programs • Monitor participation, data quality, operational issues, and follow-up needs, escalating risks or decisions when needed • Manage participant recruiting logistics, scheduling, communications, consent tracking, incentives, and participant experience • Draft and manage screeners, outreach language, scheduling communications, and participant instructions • Provide live study support, including session setup, note-taking, recording checks, observer coordination, and artifact cleanup • Oversee study closeout, including participant follow-up, incentive fulfillment, vendor wrap-up, consent records, artifacts, and documentation • Coordinate with Legal, Compliance, Security, Finance, Procurement, and other partners on research tools, vendors, privacy, consent, incentives, and participant handling • Turn individual studies into durable knowledge assets such as insight libraries, journey documentation, customer segment summaries, and recurring themes • Own and improve the research repository, including tagging, templates, naming conventions, permissions, documentation standards, and artifact hygiene • Maintain templates, playbooks, process documentation, research trackers, readout formats, and reusable research materials • Help teams find existing customer evidence before starting duplicative research

🎯 Exigences

• At least 2 years of experience supporting UX research, customer research, research operations, or a closely related function • Knowledge of modern research operations • Understanding of AI-enabled tools for research speed, consistency, note-taking, documentation, repository management, and access to customer insights • Ability to manage recruiting logistics, study schedules, participant communication, incentives, documentation, and follow-through • Understanding of high-quality customer research mechanics, including study setup, screeners, consent, participant experience, note-taking, synthesis support, documentation, and research tools • Ability to organize, package, and distribute research insights • Ability to improve repeatability and process navigation pragmatically • Comfort working in a growing practice where systems are still forming • Must be able to participate in virtual interviews on camera

🏖️ Avantages

• Eligible for competitive bonus • Equity offering • Work from whatever location works best across the US • Reasonable accommodation throughout the hiring process