Senior Product Owner

🕒 il y a 16 jours

🐊 Florida – Distant

🐊 Florida – Remote

💵 $110 000 - $145 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ryder System, Inc.

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1933

🚘 Automobile

💼 Conseil

🏥 Santé

Automotive • Consulting • Healthcare

Ryder System, Inc. est un fournisseur de premier plan de solutions de gestion de la chaîne d'approvisionnement, de transport et de flotte en Amérique du Nord. La société offre une vaste gamme de services, notamment la logistique, la gestion des commandes en ligne, la livraison du dernier kilomètre, la location et l'entretien de véhicules commerciaux, et la vente de camions d'occasion. Avec un accent sur l'optimisation des chaînes d'approvisionnement et l'amélioration de l'efficacité opérationnelle, Ryder associe technologie et analyse de données pour proposer des solutions sur mesure à divers secteurs tels que l'automobile, les biens de consommation emballés et la santé. Ryder s'engage à offrir une expérience de bout en bout transparente à ses clients, allant de l'entreposage et la distribution à la logistique du transport et de la livraison.

Description

• Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem • Identify opportunities to simplify how customers access information, receive support, complete transactions, and engage with Ryder through digital products • Drive automation, artificial intelligence, conversational experiences, predictive insights, and intelligent workflows to improve customer outcomes and operational efficiency • Support seamless omnichannel experiences across web, mobile, messaging, communications platforms, and future customer engagement technologies • Lead product discovery, roadmap planning, prioritization, and delivery activities • Translate customer and business needs into product requirements, user stories, and measurable outcomes • Leverage customer feedback, journey analytics, operational metrics, and product performance data to prioritize investments and continuously improve experiences • Collaborate with business operations, customer experience, technology, data, and commercial teams to align product strategies with enterprise objectives • Perform other duties as assigned

🎯 Exigences

• Bachelor's degree in Business Administration, Supply Chain, Computer Science or equivalent • Six (6) years or more experience in product management, digital transformation, solution design, business planning, strategy development, competitive analysis and financial analysis • Eight (8) years or more experience in logistics, operations, engineering, agile development or solution development • Experience managing customer-facing digital products focused on self-service, customer engagement, workflow automation, or operational efficiency • Experience with Artificial Intelligence (AI), Generative AI, conversational experiences, virtual assistants, or intelligent automation solutions • Experience designing and delivering omnichannel customer experiences across web, mobile, messaging, notifications, and communication platforms • Experience with enterprise SaaS platforms, CRM systems, customer engagement platforms, or workflow management solutions • Experience defining and managing integrations through APIs, middleware, event-driven architectures, or cloud-based integration platforms • Experience partnering with Salesforce, service management systems, customer engagement platforms, and enterprise operational applications • Strong understanding of customer journey mapping, service design, experience measurement, and digital adoption strategies • Ability to reduce manual effort, streamline workflows, and improve operational scalability through technology • Experience defining product success metrics and measuring outcomes through customer, operational, and financial KPIs • Knowledge of digital customer experience, customer engagement platforms, SaaS solutions, workflow automation, artificial intelligence, enterprise integrations, and customer service technologies • Knowledge of fleet management or transportation logistics industries • Willingness to travel 5–10%

🏖️ Avantages

• Medical insurance • Prescription coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available depending on level and/or type • Equal Opportunity Employer and Drug Free workplace