E-Commerce Engagement Manager

🕒 il y a 17 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🛍️ Spécialiste e-commerce

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Safariland

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🎖️ Défense

🔐 Sécurité

🛍️ eCommerce

Defense • Security • eCommerce

Safariland est un fabricant et un détaillant de matériel de protection et tactique, réputé pour ses étuis, ses équipements de service, ses gilets pare-balles, ses systèmes de communication et de protection auditive. L'entreprise sert des clients dans le domaine des forces de l'ordre, de l'armée et de la sécurité publique, ainsi que des marchés civils comme le port dissimulé et les sports de tir, via une boutique en ligne, un réseau de concessionnaires, des lignes de produits de marque (telles que Bianchi, Hatch, Break Free) et des programmes éducatifs/de fidélité.

Description

• Develop and execute onsite merchandising strategies, including product placement, category navigation, and promotional displays to maximize conversion rates and average order value across all branded ecommerce websites and Amazon storefronts. • Oversee site-wide engagement initiatives, such as personalized recommendations, cross-site linking, content optimization, and loyalty features to foster user retention and reduce bounce rates. • Analyze user behavior data to identify opportunities for experience improvements and ensure strategies support multiple business units. • Collaborate with the Customer Acquisition and Experience Manager to align onsite promotions with offsite marketing efforts (email, SMS, paid ads, influencers). • Manage UX/UI Designer resources to ensure design elements enhance usability, accessibility, brand consistency, and engagement across all platforms. • Work closely with the Ecommerce Operations Manager on system integrations, policy implementations, and process optimizations that impact onsite functionality (e.g., inventory visibility, fulfillment options, returns/exchanges). • Monitor and report on key performance indicators (KPIs) such as session duration, pages per session, cart abandonment, cross-site traffic, and conversion rates; provide data-driven recommendations to the Director and functional leads. • Stay abreast of industry trends in ecommerce engagement and merchandising for manufacturing sectors, incorporating best practices for multi-channel and multi-site sales environments. • Ensure all onsite engagement activities align with broader customer-service and Amazon goals, creating a seamless experience from acquisition through post-purchase support.

🎯 Exigences

• Bachelor’s degree in Marketing, Business, Ecommerce, or related field required • Advanced degree (MBA, Master's, PhD) in Marketing Business, ECommerce, or related field preferred • 5–8+ years of experience in ecommerce, onsite merchandising, or digital engagement, with proven impact on conversion rate and average order value • 2–4+ years of leadership experience, including team management and driving cross-functional initiatives in complex environments • Experience managing multi-site or multi-brand ecommerce environments, ideally within manufacturing or complex business-unit structures • Strong expertise in onsite merchandising, including product placement, category navigation, promotions, and personalization strategies • Proficiency in ecommerce analytics with ability to translate data into actionable optimization strategies • Hands-on experience with ecommerce platforms (e.g., Shopify, Magento/Adobe Commerce) and personalization or testing tools • Demonstrated success collaborating cross-functionally to execute integrated strategies