Senior Operations Analyst

🕒 il y a 19 jours

🐊 Florida, Ohio, +3 états de plus – Distant

🐊 Florida – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $94 000 - $142 300 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Salesforce

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

SaaS • B2B • Artificial Intelligence

Salesforce est la plateforme de gestion de la relation client (CRM) la plus fiable au monde, conçue pour réunir les équipes marketing, commerciales, de commerce, de service et IT afin d'améliorer les relations avec les clients. Elle propose des solutions telles que Sales Cloud pour conclure des affaires, Service Cloud pour le support clients, et Marketing Cloud pour bâtir des relations clients durables. Salesforce encourage la croissance des entreprises de toutes tailles avec sa plateforme complète, dotée d'agents d'IA autonomes et de données unifiées. L'entreprise soutient l'apprentissage grâce à son programme Trailhead, qui offre des parcours guidés pour développer des compétences sur Salesforce, numériques et relationnelles. Plus de 150 000 entreprises font confiance à Salesforce, qui se distingue non seulement par sa technologie, mais aussi par son engagement à créer de meilleures pratiques d'affaires et des communautés.

Description

• Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN). • Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process. • Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers. • Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework. • Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally. • Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes. • Ensure rigorous compliance and quality assurance for the RFx triage system. • Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders. • Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions. • Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects.

🎯 Exigences

• Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution. • Proven ability to manage the scope and complexity of international operations across numerous countries. • Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions. • Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting. • Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations. • Demonstrated ability to translate business requirements into working solutions using available tooling and products. • Demonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality. • Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot) • No-code/low-code automation (Salesforce Flow, Slack automation) • Process mapping & workflow redesign • Comfort with CRM/ERP data (Salesforce a big plus).

🏖️ Avantages

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program