Manager I, Customer Success

🕒 il y a 3 mois

🐻 Alaska, California, +8 états de plus – Distant

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $101 420 - $136 363 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Samsara

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2015

🏢 Entreprise

🚗 Transport

🔐 Sécurité

💰 Seed Round en 2014-08

Enterprise • Transport • Security

Samsara est une entreprise technologique qui propose une plateforme d’opérations complète visant à améliorer l’efficacité, la sécurité et la durabilité des organisations. Ses solutions comprennent : • sécurité basée sur la vidéo • télématique des véhicules • monitoring des équipements • applications pour la main-d’œuvre • visibilité des sites Samsara accompagne un large éventail de secteurs, notamment le transport, la logistique, la construction et le secteur public. La plateforme connecte les personnes, les systèmes et les données, permettant aux organisations de prendre des décisions plus rapides et fondées sur les données. La technologie Connected Operations de Samsara aide les organisations complexes à fonctionner plus efficacement grâce au GPS en temps réel, à des alertes proactives, à des formations à la conformité et au suivi des actifs.

Description

• Ensure ongoing success and value realization for Samsara’s Scale Customers. • Define and build long-term strategies to drive value realization and risk management at scale. • Meet and exceed KPI targets for risk mitigation, value management, and business review. • Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal. • Directly support the CSM team with critical customer engagements and customer escalations driving effective resolutions. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop, coach and lead an inclusive, engaged, and high performing team.

🎯 Exigences

• 3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles. • 1+ years in a people manager or leadership role preferred. • Bachelor's degree from a 4-year accredited institution. • Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology. • Leadership presence across in-person, video, and written communication channels. • Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers. • Experience supporting or working with technical products. • Solutions-oriented with strong problem-solving skills. • Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment. • Passion for exceeding customer expectations and providing exceptional service. • Ability to handle customer issues with diplomacy, tact, and poise under pressure. • Strong bias for action, ability to think big, and insistence on high standards. • Proven experience in mentoring and retaining talent. • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. • Experience with Enterprise SaaS preferred. • Led a team where each team member managed a portfolio of 50+ accounts. • Experience with “Tech Tech”, Scale, or Digital Customer Success programs. • Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains. • Experience using Gainsight.

🏖️ Avantages

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.