Head of Technical Account Management

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

💰 Responsable de comptes

👻 Score fantôme 37%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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ScaleOps - Cloud-Native Optimization

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11 - 50 employés

Fondée en 2022

☁️ SaaS

🤖 Intelligence artificielle

💰 €15 000 000 Series A en 2023-12

Cloud • SaaS • Artificial Intelligence

ScaleOps est une plateforme d’optimisation cloud-native qui automatise la gestion des ressources en temps réel dans les environnements Kubernetes. Grâce à une planification intelligente et à un rightsizing automatisé, ScaleOps permet aux entreprises de réduire leurs coûts Kubernetes jusqu’à 80 %, tout en améliorant la fiabilité et les performances de leurs clusters. Conçue pour les équipes DevOps, ScaleOps leur permet d’optimiser facilement l’allocation du CPU et de la mémoire afin de se concentrer sur leurs initiatives stratégiques plutôt que sur des configurations manuelles.

Description

• Own the global Technical Account Management strategy, driving technical success and long-term customer outcomes • Build, lead, and scale a global team of Technical Account Managers, including hiring, onboarding, enablement, and career development • Define engagement models, success metrics, and best practices for post-sale technical account management • Ensure customers achieve measurable, ongoing value from the ScaleOps platform, including cost savings, performance improvements, and operational efficiency • Develop deep, trust-based relationships with technical and operational stakeholders within customer organizations • Guide customers through adoption, optimization, and scaling of the platform in real-world production environments • Act as a strategic technical advisor, helping customers align ScaleOps with their evolving infrastructure and business goals • Serve as the senior technical escalation point for strategic accounts • Proactively identify risks, gaps, and underutilized capabilities; drive mitigation and optimization plans; surface these to leadership • Ensure customers operate stable, healthy environments while continuously improving outcomes • Partner closely with Account Managers to drive retention and expansion through value and long-term customer health • Work with Support to ensure seamless escalation and resolution of technical issues • Collaborate with Product and Engineering to surface customer insights and feature requests, influence roadmap priorities, and improve platform usability and reliability • Represent the customer perspective in internal discussions and planning • Define and track KPIs such as adoption, value realization, and customer health and satisfaction • Build scalable playbooks, processes, and documentation to support global growth • Continuously refine how ScaleOps delivers technical value to customers at scale

🎯 Exigences

• Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaS • Strong working knowledge of Kubernetes and cloud-native/container platforms (required) • Experience supporting enterprise customers running production, mission-critical environments • Strong customer-first mindset, with demonstrated success driving adoption, optimization, and long-term value • Ability to translate complex technical capabilities into clear customer outcomes • Excellent leadership, communication, and stakeholder management skills • Comfortable operating in a fast-growing, global environment

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