Help Desk Representative

Emploi pas sur LinkedIn

🕒 il y a 22 jours

🐎 Kentucky – Distant

🐎 Kentucky – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Technicien Support Informatique

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Senture, LLC

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2003

🤝 B2B

🏢 Entreprise

B2B • Customer Support • Enterprise

Senture, LLC est un prestataire de premier plan en solutions de centres de contact multicanaux et en sous-traitance des processus métiers (BPO). L'entreprise collabore avec ses clients pour améliorer les interactions avec la clientèle grâce à des analyses stratégiques et une prestation de services efficace. Avec un fort accent sur le support technique et la satisfaction client, Senture opère dans les secteurs public et privé, s'appuyant sur ses 20 ans d'expérience et plus de 4 000 employés pour optimiser les performances et dépasser les objectifs des clients.

Description

• Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training • Provide general policy information as supplied by business owners and Tier 2 systems • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams • Perform other duties and tasks as assigned

🎯 Exigences

• High School Diploma or GED • Ability to successfully pass a federal background investigation and drug screen • Prior experience as a customer service representative including help desk and ticketing support • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function • Bilingual a plus • Must successfully pass preemployment criteria testing and when applicable, an internet speed test

🏖️ Avantages

• Health insurance • Paid time off • Remote work options