Call Center Manager

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🐊 Florida – Distant

🐊 Florida – Remote

💵 $3 000 - $5 000 / mois

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📞 Téléconseiller

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Sheffa Group

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

💄 Beauté

🧘 Bien-être

🛒 Commerce de détail

Beauty • Wellness • Retail

Le Groupe Sheffa est un fournisseur de soins médicaux et de soins pour la peau basé à Sarasota, exploitant le centre spa DermaFix Spa Center, offrant des soins du visage professionnels, des traitements corporels et des procédures esthétiques telles que le microneedling, les liftings cryo, le raffermissement de la peau par radiofréquence, la cavitation, les peelings chimiques et les traitements lipolaser. Ils vendent également des produits de soins de la peau naturels, biologiques et non toxiques et mettent l'accent sur des technologies avancées à base de cellules végétales et de qualité médicale, des résultats visibles, des témoignages vidéo et des plans de paiement flexibles pour les consommateurs.

Description

• Lead, coach, and motivate a team of outbound sales agents to meet performance targets. • Develop and implement outbound sales strategies to drive revenue growth. • Identify sales trends and customer needs to refine sales approaches. • Track KPIs including call volume, conversion rates, appointments booked, and sales quotas. • Prepare and present regular performance reports to senior management. • Use data and analytics to identify areas for improvement and optimize team performance. • Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines. • Streamline call center processes and workflows to improve efficiency and outcomes. • Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

🎯 Exigences

• 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role. • Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables. • Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication • Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms. • Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce. • Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance. • Experience coordinating operations across multiple locations or franchises.

🏖️ Avantages

• Highly Competitive Pay Structure. • Performance Bonuses: Will be discussed upon hiring • Work remotely under specific hours—ideal for self-motivated professionals who value autonomy. • Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role. • Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business. • Loyalty Incentives: Additional compensation for tenure and consistent high performance. • Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.