Head of Growth

🕒 il y a 20 jours

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🔴 Expert

📈 Marketing de croissance

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Siena AI

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI est une plateforme autonome de service client avancée, conçue pour le commerce, qui associe l'empathie humaine à l'AI afin d'améliorer l'expérience client. En prenant en charge plus de 80 % des interactions clients quotidiennes, Siena AI aide les entreprises à rationaliser leur support tout en maintenant une voix de marque cohérente et empathique sur plusieurs canaux. Siena propose un pilotage omnicanal en temps réel et s'appuie sur des modèles d'AI puissants pour le raisonnement cognitif et la prise en charge multilingue, transformant le service client en une fonction automatisée de façon stratégique et génératrice de revenus. La plateforme prend en charge de nombreuses intégrations, permettant un déploiement fluide sur l'ensemble des outils de commerce modernes et des canaux de communication, pour une satisfaction et un engagement client accrus.

Description

• You will own how Siena grows. New customers, existing customers, and everything between them. • Demand creation, product launches, brand, content, expansion, retention as a marketing motion. The full surface area of how the world finds Siena and how Siena keeps the customers it earns. • You work directly with both founders. You build the function. You build the team. • New customer acquisition. Demand creation across every channel that works. Brand, content, social, events, paid, partnerships. The pipeline that fuels Series A and beyond. • Existing customer growth. Expansion, adoption, retention as a marketing problem. Customer marketing, co-marketing, references, community. • Product launches end to end. Every release becomes a market moment. Positioning, messaging, distribution, the works. • Category leadership. Siena is creating the category of CX operating system for brands. You own how that category gets defined and adopted. • Brand and momentum. The campaigns, content, and presence that make Siena the first name in CX AI. • The growth system. You build the AI agents and workflows that let one person move like ten. You orchestrate. Your taste is the final filter.

🎯 Exigences

• AI-native. You build agents. You build systems. You've replaced workflows with AI before you joined us, and you'll do it again here. • A builder. You've shipped something from zero. A function, a brand, a company, a community. You operate without a brief. • A storyteller. You write. You shape narrative. You take a complex AI product and make it feel inevitable. • Creative and analytical in equal measure. You have taste, and you have a pipeline dashboard open. You move between a campaign concept and a CAC payback model without flinching. • Scrappy. You ship in hours. You experiment constantly. You kill what doesn't work. • Fluent in selling AI. You understand what makes AI products different to market. You've done it, or you've studied it closely enough to tell us exactly how you'd do it here.

🏖️ Avantages

• Great salary plus the opportunity for equity or stock grants. • Learning budget. If you're growing, so are we. • The thrill of building something new. Join us at a stage where your contributions matter most. • AI-fluency. Make AI your second nature. • Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.