Head of Delivery

🕒 il y a 7 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🔴 Expert

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Silver Cloud

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2009

👥 RH Tech

💼 Conseil

🤝 B2B

HR Tech • Consulting • B2B

Silver Cloud est un cabinet de conseil en technologie RH (également appelé SilverCloud HR) qui aide les leaders RH à sélectionner, mettre en œuvre, optimiser et gérer les systèmes SIRH et de paie. Ils fournissent des services de bout en bout à travers les étapes de révision, sélection, livraison et maximisation de la transformation technologique RH, offrent des ressources comme des cahiers de travail et des livres blancs, réalisent des évaluations de maturité numérique, et soutiennent les organisations de taille moyenne à grande avec des conseils stratégiques sur la technologie RH, un soutien à la mise en œuvre, et une optimisation continue.

Description

• Own the Client Transformation practice operating plan, turning company priorities into clear objectives, delivery plans and measurable outcomes. • Lead, coach and develop the consulting team, creating clear accountability and an inclusive, high-performing culture. • Build a resilient and scalable practice that balances commercial performance, client outcomes and colleague wellbeing. • Collaborate across Silver Cloud to strengthen the end-to-end client experience. • Own practice performance against agreed revenue, gross margin, profitability and utilisation targets. • Translate financial objectives into realistic delivery and resource plans based on contracted work, pipeline, capability and capacity. • Maintain accurate revenue, capacity and resource forecasts, identifying risks and taking action where needed. • Manage the balance of permanent consultants, associates and specialist resources. • Oversee engagement economics, including scope, budgets, change control and margin protection. • Partner with the Commercial team to assess opportunities and ensure they can be delivered successfully. • Maintain a forward-looking resource and skills plan aligned with client demand and strategic priorities. • Identify capability gaps across HRIS advisory, selection, implementation, data, integration and transformation services. • Oversee the allocation of people across engagements, balancing skills, availability, development opportunities, project requirements and cost. • Own the quality, commercial health and successful delivery of Client Transformation engagements. • Strengthen delivery governance and use project insight and lessons learned to continually improve how we work. • Act as a senior sponsor and escalation point for strategic or at-risk client engagements. • Build trusted relationships with senior client stakeholders. • Work across Client Success, Commercial and wider practices to identify opportunities for repeat and complementary services. • Lead the evolution of Client Transformation propositions, ensuring they are relevant, deliverable and commercially viable. • Contribute senior consulting expertise to proposals, pitches and solution design. • Maintain awareness of developments across the HR technology and transformation market. • Set clear objectives and lead meaningful performance, development and career conversations. • Develop talent and succession plans and encourage knowledge sharing across the practice. • Support effective onboarding and integration of employees and associates. • Champion collaboration across practices and locations. • Encourage practical use of AI, automation, data and technology where it can improve consulting quality and efficiency.

🎯 Exigences

• Proven senior leadership experience within HR transformation, HR technology or management consulting. • Experience taking accountability for the performance of a consulting practice or business unit. • Strong commercial acumen, including revenue and margin management, forecasting, project economics and resource planning. • Experience translating pipeline and contracted demand into practical capacity and delivery plans. • Experience leading and scaling teams combining permanent consultants and external specialists. • Strong consulting delivery governance, senior stakeholder management, client escalation and commercial change-control experience. • Experience developing consulting propositions and working collaboratively with Commercial/Sales teams. • A credible and empathetic leadership style, with the ability to set clear expectations, develop people and make sound decisions. • Confidence using PSA, CRM and financial reporting tools. • Experience with CMap, HubSpot, Microsoft 365 or similar would be advantageous. • Relevant professional or project management qualifications are desirable, but not essential.

🏖️ Avantages

• Holiday: 25 days plus BHs • Day off for your birthday • Volunteering day • Enhanced family, sick, and bereavements leave (and counselling) • Pension through salary sacrifice with the Pension People • WeCare – 24/7 helpline and Second Medical Opinion • Flexibility from day one • Comfort from home – reimbursed for office chair and eye care • Profit share bonus scheme in place • Refer a friend bonus • Life insurance x3 annual salary • Income protection (critical illness) • Private healthcare • Finally, but most importantly – a truly wonderful, support team

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