Senior Account Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $85 000 - $95 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 17%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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SmartBug Media

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2007

📣 Marketing

🤝 B2B

💼 Conseil

💰 Private equity en 2020-03

Marketing • B2B • Consulting

SmartBug Media est une agence de marketing digital spécialisée dans le marketing entrant, la stratégie de contenu, la génération de demande, ainsi que l'automatisation et les implémentations marketing axées sur HubSpot. L'entreprise aide les sociétés à grandir en construisant des campagnes basées sur le contenu, en optimisant le SEO et les médias payants, en mettant en œuvre et en gérant les outils CRM et marketing de HubSpot, et en fournissant des conseils stratégiques sur le lancement sur le marché et la génération de leads. SmartBug sert principalement des clients B2B et agit en tant que partenaire de solutions pour les technologies et l'automatisation du marketing.

Description

• Serve as the primary relationship lead and main point of contact for all client communication • Build and maintain relationships with client stakeholders and C-suite executives as a trusted advisor • Own client meeting cadence, including agendas, recaps, follow-ups, and action-item tracking • Solicit client feedback, conduct NPS/satisfaction check-ins, and identify friction points • Partner with strategy team members to communicate and reinforce client roadmaps • Own client happiness, account retention, onboarding, and account health monitoring • Track engagement, sentiment, deliverable timeliness, and results reporting; escalate at-risk accounts with recovery plans • Act as the Voice of the Client within SmartBug and lead conflict-resolution conversations • Monitor account financial health, profitability, commercial scope, and out-of-scope requests • Own renewal timing and renewal conversations with Sales, Finance, and delivery leadership • Identify account expansion opportunities and partner with Sales and Strategy on additional services • Drive collection of client reviews, case studies, and awards • Develop fluency in clients’ business models, buyers, success metrics, and industry trends • Maintain sufficient HubSpot and client-system fluency to discuss status, reporting, and value

🎯 Exigences

• 5–7 years in high-level account management or client services within a digital agency environment • High EQ with a proven ability to manage complex human dynamics and build trust with senior-level executives • Exceptional verbal and written communication skills, with a focus on storytelling the value of the agency’s work • Highly organized and detail-oriented, with the ability to manage multiple accounts and competing priorities without letting commitments slip • Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth • Sufficient knowledge of the HubSpot ecosystem to confidently discuss project status and strategic value with clients • Bachelor’s degree in Communications, Marketing, Business, or a related field • Senior living experience is strongly preferred • Familiarity with senior living CRM and sales platforms such as WelcomeHome, Sherpa, Enquire, or similar is strongly preferred • Experience managing accounts with multi-location or multi-community stakeholder structures is strongly preferred • Experience in a HubSpot Partner agency environment or with HubSpot-centric client engagements is strongly preferred • Familiarity with CRM platforms, particularly HubSpot, is strongly preferred • Experience with customer success platforms or tools such as Gainsight or ChurnZero is strongly preferred • Demonstrated experience managing a portfolio of accounts with $1M+ in combined ARR is strongly preferred • Experience working remotely in a client-facing role is strongly preferred • Background in digital marketing, inbound strategy, or marketing operations is strongly preferred • Experience facilitating executive business reviews (EBRs) or quarterly business reviews (QBRs) is strongly preferred

🏖️ Avantages

• Fully remote team • Remote work arrangement • Client-facing work in a distributed environment

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