Senior Director, Customer Success

il y a 24 jours

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SmarterDx

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Artificial Intelligence • Healthcare Insurance

SmarterDx est une entreprise spécialisée dans l'IA clinique, offrant des solutions pour améliorer l'intégrité des revenus des hôpitaux et les indicateurs de qualité. En analysant 100 % des dossiers des patients, les algorithmes d'IA propriétaires de SmarterDx identifient les diagnostics différentiels qui pourraient autrement être manqués, fournissant une augmentation significative des opportunités de revenus pour les hôpitaux. Leurs services améliorent l'intégrité de la documentation clinique (CDI) en signalant les preuves cliniques avec des diagnostics manquants ou des diagnostics sans preuves associées, assurant ainsi la conformité et une simplification des flux de travail. SmarterDx est fier de fournir des résultats immédiats et une haute satisfaction client, grâce à ses insights basés sur l'IA qui économisent du temps pour les équipes CDI effectuant des tâches répétitives.

11 - 50 employés

🤖 Intelligence artificielle

⚕️ Assurance santé

💰 €6 000 000 Seed Round en 2022-04

Description

• Recruit, develop, and manage a growing team of Customer Success Managers and Senior Managers, Customer Success, each overseeing a portfolio of health system clients • Establish performance metrics, set team objectives, and design development plans to ensure regional teams consistently meet and exceed goals • Partner with the VP of Customer Success and your regional leadership team to develop regional strategies for customer success, including onboarding, adoption, expansion, and renewals • Identify new opportunities to deepen client relationships, collaborating with Sales and Product teams to drive growth and secure long-term partnerships • Serve as a trusted advisor to C-level stakeholders at major hospital systems, clarifying business outcomes and aligning SmarterDx’s platform to client objectives • Provide senior-level oversight and guidance for complex or high-profile accounts, working closely with your team to mitigate risks and drive success • Collaborate with Implementation, Clinical Excellence, and Product/Engineering teams to ensure client needs are met swiftly and effectively, especially for escalations or complex technical requirements • Advocate for customers internally, ensuring their feedback informs product roadmaps and service enhancements

🎯 Exigences

• 12+ years of experience in customer success, account management, or consulting with large health systems or hospitals • 5+ years of proven leadership experience managing high-performing teams; previous senior director or similar leadership scope is highly desirable • Deep knowledge of hospital revenue cycle and the healthcare ecosystem, with the ability to effectively communicate ROI and strategic value to CFOs and other health system executives • Track record of driving complex account expansions, renewals, and high customer satisfaction scores, particularly in a startup or rapidly growing environment • Strong relationship-building skills, with an emphasis on executive-level engagement and influence • Exceptional communication skills—capable of both high-level strategic conversations and detail-oriented problem-solving discussions • Radical ownership mindset, thriving in ambiguous, fast-moving contexts that demand agility and creativity • Proficiency with CRM tools (e.g., Salesforce) and familiarity with ticketing systems (e.g., Jira) or project management software for cross-functional collaboration.

🏖️ Avantages

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.