Strategic Account Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $135 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Smartlinx

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2000

🏥 Santé

💼 Conseil

📦 Logistique

💰 Private equity en 2020-04

Healthcare • Consulting • Logistics

Smartlinx est une plateforme SaaS de gestion de la main-d'œuvre et des ressources humaines spécialement conçue pour les prestataires de soins aux personnes âgées et les organisations de personnel de santé. Elle propose des solutions de gestion des plannings, de temps et de présence, de paie, de conformité PBJ/CMS, d'analytique de la main-d'œuvre, de gestion unifiée des ressources humaines (recrutement, intégration, avantages), de gestion du personnel temporaire et des fournisseurs, et des outils mobiles pour les employés afin d'optimiser le travail, de maintenir la conformité réglementaire et d'améliorer l'engagement et la rétention du personnel.

Description

• Own the overall strategy, executive relationship, and commercial outcomes for an assigned portfolio of customers • Understand customer businesses, strategic priorities, operational challenges, and success measures • Build and maintain executive relationships with CFOs, CHROs, and other senior decision makers • Develop and own strategic account plans covering stakeholder mapping, priorities, success measures, ROI opportunities, risk mitigation, renewals, and expansion • Lead commercial strategy across renewals, contract negotiations, change orders, cross-sell, and upsell • Lead Executive Business Reviews and senior-level customer conversations • Use customer health, adoption, engagement, and support signals to guide risk, retention, and growth decisions • Set strategic direction for and manage, coach, and develop the Customer Success Manager • Maintain renewal and expansion forecasts and accurate CRM, opportunity, contract, and account records • Serve as the primary escalation point for strategic, commercial, executive-level, or materially at-risk customer issues • Coordinate cross-functional resources across Product, Professional Services, Support, Legal, Finance, Sales, and Leadership • Advocate internally for customers and influence product priorities, process improvements, and customer experience initiatives

🎯 Exigences

• Bachelor's degree or equivalent professional experience preferred • 7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing roles • Prior enterprise account experience managing complex, multi-stakeholder customer relationships • Proven experience leading complex renewal, retention, and expansion motions, including negotiation, contract strategy, and executive stakeholder alignment • Strong executive presence and ability to build credibility and trust with senior decision makers • Demonstrated success developing and executing strategic account plans across a portfolio of accounts • Experience leading Executive Business Reviews (EBRs) and translating customer outcomes, ROI, and data into a strategic and commercial narrative • Demonstrated people leadership, coaching, or mentorship experience • Experience using CRM and CPQ or CLM platforms such as Salesforce and DealHub, or similar systems, required • Strong analytical and business acumen • Healthcare, workforce management, or SaaS industry experience strongly preferred

🏖️ Avantages

• Medical insurance • Dental insurance • Vision insurance • FSA • HSA • Life Insurance • Pet Insurance • 401(k) • Bonus opportunity • Remote environments as applicable • Professional development and skill-building opportunities

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV