Senior Account Manager

🕒 il y a 15 jours

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SmithRx

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

⚕️ Assurance santé

☁️ SaaS

🤝 B2B

💰 €20 000 000 Series B en 2022-03

Healthcare Insurance • SaaS • B2B

SmithRx est un gestionnaire de prestations pharmaceutiques (PBM) transparent et en mode pass-through, opérant indépendamment des compagnies d'assurance et des pharmacies pour aligner ses incitations avec celles des employeurs auto-assurés et leurs membres. En s'appuyant sur la technologie moderne, SmithRx vise à réduire le coût et la complexité des prestations pharmaceutiques, garantissant la fourniture de médicaments efficaces et à faible coût. L'entreprise s'engage à transformer le paysage des prestations pharmaceutiques grâce à son modèle de tarification transparent et forfaitaire et à ses programmes d'économie de coûts innovants, qui connectent les membres aux médicaments les moins chers sans recourir à la tarification échelonnée, aux remises ou à d'autres tactiques. L'engagement de SmithRx envers la transparence et un service client supérieur se traduit par des économies significatives pour les employeurs et une expérience hautement satisfaisante pour ses membres.

Description

• Complete reporting and data requirements based on client and team needs • Take responsibility and be accountable for ensuring customer satisfaction and retention of a complex portfolio of clients. • Build trusting relationships with client contacts from the frontlines to C-suite leadership • Maintain a comprehensive understanding of business challenges faced by customers • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary • Identify product gaps by conducting business impact assessments and managing client expectations • Actively participate in Customer Success projects and initiatives as requested by Leadership

🎯 Exigences

• Requires 5+ years of direct account management or relationships management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred • A strong history of working strategically with diverse and complex clients • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Bachelor's degree or equivalent experience required

🏖️ Avantages

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities