Director, Client Growth

🕒 il y a 19 jours

🇨🇦 Canada – Télétravail

💵 $110 000 - $140 000 / an

⏰ Temps Plein

🔴 Expert

📈 Marketing de croissance

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Sodexo

Site WebLinkedInTous les Emplois

10 000+ employés

🍽️ Alimentation et boissons

Food & Beverage

Fondée en 1966 à Marseille par Pierre Bellon, Sodexo est le leader mondial dans le domaine de l'alimentation durable et des expériences de qualité à chaque moment de la vie : apprendre, travailler, guérir et se divertir. Présent dans 53 pays, nos 422 000 employés servent chaque jour 100 millions de consommateurs.

Description

• Drive retention, renewals, and profitable growth across a portfolio of strategic client accounts • Build trusted executive relationships and identify growth opportunities • Lead account strategies that strengthen partnerships and expand Sodexo's presence • Collaborate with Operations and business leaders to deliver long-term client value and business results • Translate Sodexo Canada's client growth strategy into measurable account plans aligned with client priorities and commercial objectives • Develop and maintain account plans, stakeholder maps, opportunity roadmaps, and action plans • Prioritize resources and executive sponsorship based on account value, risk, renewal timing, and growth potential • Serve as strategic relationship lead for national and multi-site clients • Plan and facilitate strategic business reviews, governance forums, and executive meetings • Coordinate internal stakeholders to deliver commitments and exceed client expectations • Own account retention strategies, renewal planning, and portfolio risk management • Monitor account health through client feedback, market intelligence, contract performance, and competitive insights • Lead renewal and rebid strategies with Operations, Sales, Finance, Legal, and executive sponsors • Support at-risk accounts through recovery planning and corrective action management • Identify and qualify opportunities to expand services and increase share of wallet • Develop business cases and value propositions aligned with client priorities • Manage the growth pipeline from opportunity identification through negotiation, closure, and transition to Operations • Track and report retention, growth, profitability, client satisfaction, and pipeline performance metrics • Report to the Vice President, Client Growth • Travel regularly across Canada to support client relationships, strategic reviews, and growth initiatives

🎯 Exigences

• Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or a related field • 10+ years of experience in strategic account management, business development, consultative sales, client retention, or commercial leadership • Proven success managing complex B2B, national, or multi-site client portfolios and delivering measurable growth and retention results • Experience building relationships with executive and C-suite stakeholders and influencing decision-making in a matrixed environment • Strong commercial acumen, financial literacy, negotiation, and relationship management skills • Demonstrated ability to lead cross-functional initiatives and drive results through collaboration and influence • Proficiency with CRM platforms, Microsoft 365, data analytics, pipeline management, and financial reporting tools • Experience in food services, facilities management, or operational services is considered a strong asset • English required; French-English bilingualism is strongly preferred • Willingness to travel approximately 25% to 40% within Canada

🏖️ Avantages

• Bonus eligibility • Comprehensive benefits • Retirement savings program • Additional incentive opportunities • Flexible work environment • Training and development programs • Countless opportunities for growth • Corporate responsibility and sustainability programs • Employment equity and diversity commitment • Workplace accommodations available on request • COVID-19 vaccination support/requirements based on employment location and scope