Product Support Specialist

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Softgic

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

🔒 Cybersecurity

🤖 Intelligence artificielle

Cloud • Cybersecurity • Artificial Intelligence

Softgic est une entreprise technologique spécialisée dans l’accompagnement de la transformation digitale et cognitive de ses clients. Forte de plus de 12 ans d’expérience, Softgic conçoit des solutions innovantes et sur mesure dans divers domaines, notamment le développement logiciel, la sécurité des données dans le cloud, le métavers et l’automatisation. Leur approche combine conception, développement et mise en œuvre afin d’optimiser les processus métiers et de garantir la sécurité et l’efficacité des infrastructures technologiques.

Description

• Troubleshoot application issues by analyzing system behavior, data, and user workflows. • Act as a liaison between end users and development teams, clearly documenting and communicating issues, enhancements, and feedback. • Perform quality assurance testing in a product development environment, including: Release testing for new features and enhancements Regression testing to ensure existing functionality remains stable Develop, execute, and document test cases and test results. • Identify defects, validate fixes, and ensure issues are resolved before production releases. • Monitor product health using dashboards, logs, and alerts to proactively identify issues. • Support day-to-day product operations, ensuring system availability and performance. • Collaborate closely with developers and product teams to investigate root causes and recommend improvements. • Assist with operational processes related to deployments, updates, and system changes.

🎯 Exigences

• Strong understanding of software systems and application workflows. • Experience with SQL for querying data, validating issues, and supporting investigations. • Hands-on experience with QA and software testing in product development environments. • Familiarity with issue tracking and ticketing systems. • Experience supporting internally developed applications (preferred). • Experience with Power Apps and Power Automate (plus). • Ability to read and interpret logs, dashboards, and system metrics.

🏖️ Avantages

• Remote Job