Supervisor, Customer Care, Sales

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🏈 Alabama, Alaska, +24 états de plus – Distant

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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Cable ONE

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1986

📡 Télécommunications

💰 Post-IPO Debt en 2020-05

Telecommunications

Cable ONE est un fournisseur de services Internet (FAI) qui propose des services à large bande rapides et fiables sous la marque Sparklight. Offrant le Wifi dans toute la maison et un Internet alimenté par la fibre avec des débits allant jusqu'à 1 Gbit/s, ils desservent des clients résidentiels et commerciaux à travers les États-Unis. Leurs investissements dans les infrastructures visent à réduire la fracture numérique en déployant des technologies avancées telles que des modems capables d'atteindre des vitesses de 10 Gbit/s. Cable ONE met l'accent sur la satisfaction client en fournissant un service et un support fiables, rendant leur service idéal pour le travail, les jeux et les besoins de streaming.

Description

• Supervise and lead a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support. • Foster a positive, collaborative, and customer-focused work environment. • Schedule and organize team coverage to support business needs and maintain service levels during peak times. • Conduct regular performance discussions, coaching sessions, and development planning. • Support hiring, onboarding, and training initiatives for new associates. • Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery. • Support advisors in handling customer inquiries related to billing, scheduling, product changes, disconnect requests, and service concerns. • Assist with escalated customer interactions, ensuring prompt, professional, and satisfactory resolution. • Monitor adherence to company policies, procedures, scripts, and customer experience standards. • Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services. • Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, quality assurance scores, and sales performance metrics. • Analyze trends and identify opportunities for coaching and operational improvement. • Provide regular reporting and performance updates to leadership. • Ensure team members meet or exceed established service, retention, and sales goals. • Train and mentor associates on customer care procedures, retention methodologies, product knowledge, systems, and sales techniques. • Conduct ongoing training sessions to support continuous learning and process updates. • Promote best practices in customer communication, active listening, empathy, and problem-solving. • Encourage career growth and professional development within the team. • Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences. • Assist in implementing strategies that improve operational efficiency, customer retention, and service consistency. • Collect and evaluate customer feedback to identify trends and recommend improvements. • Promote a customer-first culture that strengthens relationships and builds customer loyalty.

🎯 Exigences

• High school diploma or GED required; associate or bachelor’s degree preferred. • Minimum of two (2) years of experience in customer service, retention, sales, or a related supervisory role preferred. • Demonstrated leadership, coaching, and team development skills. • Strong verbal and written communication skills. • Ability to effectively manage escalated customer situations with professionalism and empathy. • Working knowledge of Cable One products and services preferred. • Experience with customer service systems, ticketing platforms, and performance reporting tools. • Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment. • Strong analytical and problem-solving skills. • Ability to work independently and collaboratively in a remote or hybrid environment.

🏖️ Avantages

• Health from Day One: Medical, dental, and vision plans start immediately • Protect What Matters: Life insurance for you and your loved ones • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days • Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one • Extra Peace of Mind: Group legal plan and identity theft protection • Learn & Earn: Tuition reimbursement up to $5,250 in your first year • Give Back: Participate in community support programs across the U.S. • Celebrate Wins: Recognition and awards programs highlight your achievements • Grow Your Career: Clear advancement opportunities • Team Vibes: Collaborative work environment where ideas and teamwork thrive