Dutch Customer Support Specialist

🕒 il y a 8 mois

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Speakit

Site WebLinkedInTous les Emplois

11 - 50 employés

🎯 Recrutement

🤝 B2B

👥 RH Tech

Recruitment • B2B • HR Tech

Speakit est une entreprise de recrutement dynamique, spécialisée dans la mise en relation de talents multilingues avec des opportunités d’emploi à travers l’Europe. Elle intervient dans plusieurs domaines, notamment le service client (customer support), les ventes (sales) et le support technique (technical support), en garantissant une transition fluide pour les candidats grâce à un accompagnement à la mobilité internationale (relocation). Speakit propose des services de recrutement permanent (CDI), de paie (payroll) et des solutions RH complètes à destination des candidats comme des entreprises, établissant de nouveaux standards en matière d’expérience candidat et client.

Description

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions • Provide accurate information and solutions regarding accounts, payments and related services • Build rapport with customers, actively listen to their concerns and act promptly to resolve issues • Accurately update customer data in the system while handling confidential information responsibly • Multitask across systems and adapt to new tools and technologies as needed • Handle customer complaints with empathy and escalate cases when appropriate • Contribute to continuous improvement by identifying common issues and suggesting process enhancements**

🎯 Exigences

• Native-level or fluent Dutch, with strong English communication skills • Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions • Strong written communication skills with proper grammar and attention to detail • Ability to multitask, manage multiple systems and screens, and adapt to new software quickly • Customer-focused mindset with empathy, patience and professionalism • Previous experience in customer service, a call center, or the financial sector is highly desirable • Availability to work flexible shifts

🏖️ Avantages

• 1,500 euros gross per month & 14 salaries per year. • Monthly performance bonus. • Relocation support for candidates moving to Greece. • Work remotely all over Greece. • Ongoing training and development opportunities. • A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.