Dutch Speaking Customer Service Representative

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Cross Border Talents

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents est une agence de recrutement spécialisée, privilégiant le travail à distance, qui connecte les talents avec des employeurs du monde entier. Opérant dans plus de 102 pays, CBT propose des solutions de recrutement pour des embauches permanentes et en leasing de talents, axées sur les rôles en ingénierie, TIC, et en expérience client multilingue. L'entreprise gère une plateforme de recrutement et un vivier de talents pour soutenir l'embauche mondiale et la relocalisation, mettant l'accent sur les processus technologiques, la confidentialité et le travail à distance.

Description

• Deliver empathetic, accurate, and timely user support. • Stay up to date on products and community standards to provide effective solutions. • Make thoughtful, community-focused decisions in complex situations. • Investigate and resolve user issues, including account access and abuse reports. • Respond to user inquiries with professionalism, empathy, and efficiency. • Leverage market-specific insights to identify scalable improvements in user support. • Analyze data to optimize workflows and enhance user experience. • Enforce Terms of Use by monitoring and addressing reports of abusive content. • Identify trends and escalate emerging or complex issues to the global team.

🎯 Exigences

• Language proficiency: Dutch: C1-C2 level (native or near-native). • Language proficiency: English: B2 level or higher. • Excellent interpersonal and communication skills with a genuine sense of empathy. • Proactive and community-oriented mindset. • Strong analytical skills with attention to detail. • Ability to interpret and apply community standards consistently. • Comfortable using data-driven insights to improve processes. • Familiarity with online communities or social platforms (training provided).

🏖️ Avantages

• Competitive Salary: 1,500euros/month • Performance bonus • Relocation support: Assistance provided for candidates relocating to Greece. • Career development: Continuous training, growth opportunities, and mentorship. • Work environment: International, inclusive, and supportive workplace culture. • Flexibility: Hybrid and adaptable working conditions. • Work remotely from anywhere in Greece.