Director of Customer Education

🕒 il y a 1 mois

🐊 Florida, North Carolina, +1 états de plus – Distant

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Spectrio

Site WebLinkedInTous les Emplois

201 - 500 employés

🏥 Santé

🏨 Hôtellerie

📦 Logistique

💰 Convertible Note en 2014-06

Healthcare • Hospitality • Logistics

Spectrio est un fournisseur de premier plan de solutions complètes d'engagement client, offrant une variété de services, notamment la signalisation numérique, les kiosques interactifs, le marketing Wi-Fi, la musique d’ambiance, le marketing téléphonique et le marketing olfactif à plus de 150 000 sites dans le monde. Leurs offres sont conçues pour améliorer la manière dont les entreprises interagissent avec leurs clients à travers des expériences innovantes, interactives et sensorielles. Spectrio s'adresse à un large éventail d'industries telles que l'automobile, le commerce de détail, la santé, l'hôtellerie, et bien d'autres, dans le but d'aider les entreprises à se connecter avec leurs clients et à renforcer la fidélité à la marque grâce à des expériences dynamiques et personnalisées.

Description

• Develop and implement a strategic vision for customer education programs and initiatives aligned with company goals • Lead the conception, implementation, and oversight of customer education and operational training programs using diverse learning modalities and technologies • Collaborate with leadership and cross-functional teams to align customer enablement initiatives with corporate priorities • Establish KPIs and metrics to assess program efficacy and impact, refining programs using data-driven insights • Establish scalable processes for delivering training and educational resources through in-person sessions, virtual classrooms, and self-paced learning platforms • Cultivate continuous learning and development for customers and employees • Provide strategic direction and mentorship to customer education specialists, knowledge base administrators, instructional designers, trainers, and other stakeholders • Build strategic partnerships with external training providers, educational institutions, and industry experts • Advocate for customer education as a core organizational strategy at industry events, conferences, and forums

🎯 Exigences

• Bachelor's degree in Education, Instructional Design, Business Administration, or a related field; advanced degree preferred • Proven track record of designing and implementing successful customer education programs that drive adoption, retention, and satisfaction • Deep expertise in instructional design, adult learning principles, and pioneering training methodologies • Exceptional strategic acumen and analytical prowess, translating business imperatives into actionable customer enablement strategies • Superlative communication and interpersonal skills, influencing and collaborating effectively across all organizational tiers • Demonstrated capability to galvanize teams and nurture a culture of excellence, synergy, and perpetual improvement • Flexibility and adaptability to navigate complexity and drive transformation in a swiftly evolving business landscape • Commitment to lifelong learning and professional growth, with dedication to staying current on customer enablement trends and best practices • Travel may be required for customer education, on-site training, or internal training purposes • External candidates must be based in Florida, North Carolina, or Texas

🏖️ Avantages

• Fully remote work • Company-provided monthly internet allowance • Prorated PTO accruing per pay period after 30 days of employment: 15 days/year under 3 years of service; 17 days/year for 3–5 years; 20 days/year for 5+ years • Up to 40 hours (5 days) of paid sick leave per year • 10 observed company-paid holidays per year • Medical insurance with Low HSA, Mid, and High plan options • Dental insurance with High and Low PPO plan options • Vision insurance • Basic life insurance: $50,000 policy, 100% employer-paid • Short-term disability: 100% employer-paid, covering 60% of weekly salary for up to 26 weeks • Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity benefits • Pet benefits plan • Employee Assistance Program with confidential 24/7 support • Paid parental leave • 401(k) • HSA • FSA • Dependent Care FSA • Education reimbursement

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