Education Community Success Manager

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Splice

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Media • Education • B2C

Splice est une entreprise dédiée à révolutionner le processus de création musicale en fournissant un écosystème essentiel aux artistes. Ils offrent des outils intégrés, un vaste catalogue de sons et des tutoriels de compétences enseignés par des artistes renommés et des professionnels de l'industrie, rendant la création musicale plus facile et accessible. Splice met en avant une culture de travail flexible et inclusive, avec des avantages tels que des congés payés illimités, un soutien éducatif et un accent sur la collaboration et la diversité. Ils s'efforcent de démystifier et de démocratiser la création musicale, en plaçant l'artiste au centre de toutes leurs actions.

51 - 200 employés

Fondée en 2013

📱 Médias

📚 Éducation

👥 B2C

Description

• Develop key relationships with educators, directors, and partners to boost Splice’s education products. • Manage the entire account process while providing customized training, supporting a lively educator community. • Use sales CRM (HubSpot) to track engagement metrics, identify expansion opportunities, and collaborate cross‑functionally to ensure tools deliver maximum value in the classroom. • Guide new educator accounts through seamless product onboarding and setup. • Help with technical questions, solve problems, and encourage using Splice. • Design and deliver live or recorded workshops, webinars, and one‑on‑one trainings tailored to individual account needs. • Cultivate a network of educator champions by facilitating peer‑to‑peer forums, virtual meetups, and ambassador programs. • Collect and synthesize account feedback on product features, curriculum fit, and support materials. • Maintain up‑to‑date account records, activity logs, and pipeline stages in HubSpot. • Represent Splice at education conferences, campus activations, and partner events—delivering demos, facilitating workshops, and deepening account relationships.

🎯 Exigences

• 6+ years of work experience • 3+ years experience working in EdTech and/or community building with students and educators • Ability to build and maintain partner relationships • Ability to understand partner needs, struggles, and desires and apply pragmatic solutions • Ability to manage multiple partner accounts concurrently • Experience and comfortability working within a CRM tool • Strong communication skills, particularly in questioning and listening and effectively communicating the benefits of a product in the classroom • Well-versed in music production or have a love for creator culture • Able to foster strong, positive working relationships with team members and cross-functional partners.

🏖️ Avantages

• Equal Opportunity Employer