Account Manager

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Springbig

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

🛍️ eCommerce

🤝 B2B

💰 €13 000 000 Post-IPO Equity en 2022-06

Marketing • eCommerce • B2B

Springbig est une plateforme de marketing leader spécialement conçue pour les industries réglementées telles que le cannabis, l'alcool et le CBD. Elle offre une suite complète d'outils et de solutions pour permettre aux entreprises de ces secteurs d'améliorer la fidélité des clients, l'engagement et le chiffre d'affaires. La plateforme propose des services de CRM, SMS, emails, et notifications push, ainsi que des récompenses de fidélité et des capacités de marketing automatisé. Springbig s'intègre aux systèmes de point de vente et de e-commerce, permettant ainsi des transactions fluides et des campagnes marketing personnalisées dans des secteurs hautement réglementés. Ses services permettent aux détaillants et aux marques de créer des liens plus solides avec les clients, d'améliorer les expériences clients, et d'obtenir des insights grâce à des rapports et des analyses détaillés.

Description

• Own a portfolio of ~50-70 mid-market and enterprise accounts, serving as the primary relationship owner and commercial lead. • Drive account retention and revenue growth through renewals, upsells, cross-sells, and expanded platform usage. • Partner with clients to optimize performance across email, SMS, and loyalty programs, aligning solutions to business objectives. • Conduct regular business reviews focused on performance metrics, ROI, and growth opportunities. • Identify and execute opportunities to expand client engagement with new features, products, and services. • Lead account planning, renewal discussions, and pricing conversations in collaboration with Sales and Leadership. • Analyze account performance data to uncover insights and recommend actionable strategies. • Coordinate onboarding, adoption, and ongoing support by working cross-functionally with Product, Support, and Marketing teams. • Act as a trusted advisor to client stakeholders, building long-term relationships and executive alignment. • Advocate for client needs internally while balancing commercial goals and platform capabilities. • Maintain accurate forecasting, account documentation, and CRM hygiene (Salesforce).

🎯 Exigences

• 3+ years of experience in Account Management, Client Services, or Customer Success within a SaaS environment • Demonstrated success managing renewals, expansions, and long-term account growth • Strong understanding of digital marketing, marketing automation, or customer engagement platforms • Comfortable managing a revenue-carrying or expansion-oriented book of business • Proven ability to influence multiple stakeholders and navigate complex client organizations • Data-driven, with experience using performance metrics to guide conversations and decisions • Hands-on experience with CRM systems (Salesforce preferred) and marketing platforms • Organized, proactive, and able to manage competing priorities across multiple accounts • Experience in e-commerce or highly regulated industries is a strong plus.

🏖️ Avantages

• Fully remote work environment • Full benefits package (Health, Dental, Vision, Life) • 401(k) with company match • Unlimited PTO • Casual, inclusive culture with a strong focus on work-life balance • Opportunity to grow with a scaling SaaS company and work alongside top industry talent