Senior Customer Operations Specialist

🕒 il y a 3 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $65 000 - $85 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Stacker

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

📣 Marketing

📱 Médias

☁️ SaaS

Marketing • Media • SaaS

Stacker est une plateforme de distribution de contenu et de newsroom-as-a-service qui syndique les histoires éditoriales de marque à plus de 3 000 éditeurs vérifiés, aidant ainsi les marques à obtenir une couverture médiatique, des backlinks et des citations IA tout en offrant aux éditeurs du contenu prêt à publier gratuitement. Elle optimise les histoires pour la visibilité IA et la recherche, fournit une distribution native, l'optimisation du contenu, des rapports (y compris des rapports GEO et de collecte), et un produit Story Hub/newsfeeds qui évolue les programmes de newsroom local et de earned media pour les marques, les éditeurs et les agences.

Description

• Own and continuously improve HubSpot and connected customer operations systems, including properties, lifecycle stages, workflows, automations, integrations, and operational processes • Maintain accurate customer, contract, renewal, and expansion data across HubSpot and PandaDoc • Develop dashboards and reporting for customer health, adoption, renewals, NRR, GRR, logo retention, and forecasting • Support customer segmentation and health scoring by maintaining scoring logic and improving data quality • Create and maintain SOPs, playbooks, governance documentation, process maps, and operational standards • Identify workflow inefficiencies and implement improvements using HubSpot automation, AI-assisted workflows, Clay, Elvex Agents, and other operational tools • Partner with Account Management, Revenue Operations, Finance, and Product on customer operations initiatives • Report to the Sr. Director of GTM Operations • Help build scalable customer operations infrastructure supporting retention and long-term customer growth

🎯 Exigences

• 2–4+ years of experience supporting Customer Success Operations, Customer Operations, Account Management Operations, Renewal Operations, or similar customer-facing operational functions • Hands-on experience administering HubSpot, including workflows, automation, custom properties, lifecycle stages, and reporting • Experience supporting customer health scoring, customer segmentation, or lifecycle management initiatives • Strong understanding of Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and logo retention • Experience building reporting, dashboards, and operational processes that improve visibility into customer performance • Experience creating and maintaining SOPs, documentation, and operational governance • Comfortable leveraging AI and automation tools such as Make, Clay, Claude, or similar platforms • Excellent written communication skills and strong attention to detail • Required authorization to work in the United States; Stacker does not offer visa sponsorship • Nice-to-have: experience supporting Customer Success or Account Management teams within a B2B SaaS organization • Nice-to-have: exposure to ChurnZero, Planhat, TeamSupport, or similar Customer Success platforms • Nice-to-have: experience managing contract, renewal, or expansion workflows within HubSpot CRM • Nice-to-have: experience building customer health reporting, lifecycle governance, or renewal forecasting processes • Nice-to-have: experience in a high-growth, recurring revenue, or MarTech environment

🏖️ Avantages

• Flexible schedules • Unlimited vacation • Employee equity program • Full health & dental coverage • 100% Remote • 3 Months Paid Parental Leave • 401(k) Match • Life Insurance & Short-Term Disability • Team Culture, Events & Retreats • Career growth opportunities • Autonomy • Inclusive, equitable culture