Customer Service Representative – Wholesale, Specialty

🕒 il y a 8 jours

⛰️ Colorado, Utah, +1 états de plus – Distant

⛰️ Colorado – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $40 000 - $50 000 / an

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Stio

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

👥 B2C

👗 Mode

🛒 Commerce de détail

B2C • Fashion • Retail

Stio est une marque qui conçoit et vend des vêtements de plein air haute performance pour hommes, femmes et enfants. Fondée par Stephen Sullivan, l'entreprise propose une large gamme de vêtements, chaussures et accessoires adaptés à diverses activités de plein air telles que le ski, le snowboard, la randonnée, la course, le vélo, la pêche et le canoë-kayak. Situées en montagne, leurs collections se concentrent à la fois sur la fonctionnalité et le style, répondant aux besoins de style de vie et aux environnements extérieurs exigeants. Stio s'engage également dans des projets collaboratifs avec d'autres marques et donne la priorité à la gestion environnementale et au renouvellement des vêtements usagés grâce à son initiative Stio Second Turn.

Description

• Serve as the primary point of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance. • Manage the full order book: enter seasonal POs and special orders, process pre-season, at-once, and backorders, and ensure accurate fulfillment. • Communicate proactively with accounts on order book management — availability, delivery timelines, allocation issues, and swap recommendations. • Keep Elastic up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform. • Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through. • Manage all returns, exchanges, and warranties for the wholesale channel. • Coordinate with NRI warehouse contacts to ensure ordered product arrives at each location on time and in full; attend bi-weekly NRI meetings. • Participate in weekly Sales Team meetings with updates on channel business, priorities, and action items. • Generate seasonal sales reports for each assigned wholesale partner to support account growth planning. • Produce accurate, analytical channel reports from Elastic and seasonal reporting from NetSuite. • Own and update SPS reporting and assist with asset creation including UPC lists, imagery, and catalogs. • Maintain shared files, sales tools, and product information across systems. • Maintain a working knowledge of Stio's full product line from season to season. • Work cross-functionally with Planning and Operations on fulfillment and inventory matters.

🎯 Exigences

• 1+ year of account management, customer service, or relevant wholesale/retail experience. • Excellent organizational and time management skills — you can juggle multiple accounts and competing priorities without dropping the ball. • Strong written and verbal communication skills; professional, warm, and solution-oriented. • Proficiency in Microsoft Office Suite required; Google Workspace preferred. • Demonstrated ability to learn and adopt new systems quickly. • Experience with NetSuite, Elastic, or SPS Commerce is a strong plus. • Background in wholesale apparel or outdoor industry is preferred but not required. • Attention to detail and genuine interest in solving for customer needs.

🏖️ Avantages

• Medical, Dental Vision plans • Company Paid Long Term Disability • Employee Assistance Programs • 401k with Match • Generous paid time off policies • Gear test, perks and more