Bilingual Financial Customer Service Representative

🕒 il y a 9 jours

🌶️ New Mexico – Distant

🌶️ New Mexico – Remote

💵 $37 800 - $51 975 / an

⏰ Temps Plein

🟢 Junior

💝 Support Client

🦅 Parrain de Visa H1B

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Empower

Site WebLinkedInTous les Emplois

10 000+ employés

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower est un prestataire de services financiers de premier plan, axé sur l'aide aux individus et aux organisations pour atteindre la liberté financière grâce à la planification de la retraite et à la gestion des investissements. Au service de plus de 19 millions d'Américains, Empower propose une suite complète de services liés aux finances, incluant la planification intelligente, les conseils en investissement, et des outils comme le tableau de bord personnel Empower™ pour une vue d'ensemble financière. L'entreprise est réputée en tant que principal fournisseur de plans de retraite et collabore étroitement avec des investisseurs individuels, des épargnants sur le lieu de travail, des promoteurs de plans et des professionnels financiers. Empower est également reconnu pour ses initiatives en matière de diversité, d'équité, d'inclusion et a un engagement social qui renforce l'impact communautaire.

Description

• Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists. • Work in collaboration with a team of associates and launch your financial services career in our call center! • Provide excellent service within our call center for our customers’ retirement savings accounts • Educate and empower our customers without having to make cold calls or sales • Communicate critical plan updates and changes • Process contribution changes, loans, and withdrawals • Process general account changes upon direction from the customer

🎯 Exigences

• Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday • Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience • Fluency in both English and Spanish • Capability to work overtime as required based on business need

🏖️ Avantages

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%) • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.